Supervisor, Stewarding

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site.

Job Description:

POSITION SUMMARY: The incumbent in this position is responsible for maintaining a sanitary environment for food and beverage preparation and storage as well as providing clean service ware and utensils for the entire food and beverage operation.

ESSENTIAL FUNCTIONS:

• Creates an atmosphere that induces guests to make Hard Rock Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Hires, trains, motivates, evaluates, and manages food and beverage staff in order to ensure that team members receive adequate guidance and resources to accomplish established department objectives.
• Develops, implements, and monitors department standards, guidelines, and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of department.
• Directs the maintenance of cleanliness of the back of the house areas, which include: main kitchen, storage areas, dumpster, loading dock, TDR, and washing areas. Manages general cleaning schedule so that the food service areas meet or exceed the health inspection requirements.
• Assists in the maintenance of the inventory and coordination of the distribution of all big four items: china, glassware, linens and silver which also includes visual inspection to ensure cleanliness and safe transportation.
• Controls equipment storage areas and the issuance of equipment for the Food & Beverage Department.
• Attends and participates in meetings, completing follow-up as assigned.
• Performs work regularly and predictably.
• Other duties as assigned.

NON-ESSENTIAL FUNCTIONS:

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS: This knowledge and these abilities are typically acquired through a completion of a High School Diploma or equivalent, and a minimum of three years’ experience as a Steward. Prior supervisory experience preferred.

ADDITIONAL REQUIREMENTS:

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be eighteen (18) years of age.

KNOWLEDGE OF:

• Pertinent federal, state, and local laws, codes, and regulations.
• All operations of the Stewards’ Department.
• Demonstrated organizational skills, budgeting experience and full understanding of financials.

ABILITY TO:

• Communicate clearly and concisely, both orally and in writing.
• Be flexible to work varying shifts and time schedules as needed.
• Deliver programs which create a service level of excellence for internal and external guests.
• Tie training to the organization’s strategic goals.
• Ability to communicate effectively with all levels of employees and outside contacts.
• Review and comprehend all necessary documentation.
• Inspect and maintain all areas for which responsible.
• Stock and retrieve supplies as needed.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The team member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the VP Food and Beverage. The team member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.