At a Glance
- Tasks: Guide guests through their shopping experience and create memorable moments.
- Company: Join the iconic Hard Rock Cafe team in vibrant Piccadilly Circus.
- Benefits: Enjoy a comprehensive benefits package for health, future planning, and work-life balance.
- Other info: Opportunities for cross-training and growth within the cafe.
- Why this job: Be part of a fun, fast-paced environment where you can entertain and engage with guests.
- Qualifications: Friendly attitude, strong communication skills, and ability to thrive in a busy atmosphere.
The predicted salary is between 10 - 12 £ per hour.
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
Basic functions of the Retail Sales Associate include:
- Greeting guests
- Answering questions - accurately and politely
- Answering the phone
- Making proficient sales transactions - using a point-of-sale system
- Handling cash and other forms of payment
- Maintaining proper cash drawer balances
- Directing guests to areas/restrooms
- Demonstrating impeccable product knowledge
- Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
- Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)
- Maintaining a clean and organized store
- Maintaining proper product stock levels – through retail pulls & inventories
- Displaying Retail product – through HRC’s visual display standards
- Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
- Assuring the complete satisfaction of each and every guest
- Creating memorable experiences
- Entertaining guests to create “Raving Fans”
Job Requirements include:
- Performing duties which require bending, reaching, lifting and standing for long periods of time.
- Maintaining a well-groomed appearance (“having a plan”)
- Following all uniform guidelines
- Practicing all safety & sanitation standards
- Recycling products, where possible
- Remaining calm in a hectic, fast-paced atmosphere
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
- Displaying a positive and outwardly friendly attitude toward guests
- Maintaining HRC’s 5 core Values and Mission Statement
Your Cafe may cross-train the Retail Sales Associates with the restaurant Hosts.
Sales Associate employer: Hard Rock International
At Hard Rock Cafe Piccadilly Circus, we pride ourselves on being an exceptional employer that values the health and well-being of our team members. With a comprehensive benefits package and a vibrant work culture that encourages creativity and personal growth, we provide our Sales Associates with unique opportunities to engage with guests and create memorable experiences in one of London's most iconic locations. Join us to be part of a dynamic team where your contributions are celebrated and your career can flourish.
