Busser - Hard Rock Cafe

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site.

The incumbent in this position is responsible for all activities pertaining to cleaning and maintenance of all food and beverage wares, kitchens, and service areas. The organization, sanitation and cost of operations is to be consistent with the overall Food & Beverage goals and objectives.

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Greet each guest and provide outstanding customer service.
• Supply all food items needed in order to maintain an efficient operation.
• Responsible for the preparation and upkeep of food lines and self-service stations.
• Transport all food items from kitchen to respective areas.
• Inform chefs of all prepared food items that are needed.
• Assist in the kitchen with preparation of products and dish washing and make certain there is an ample supply of dishes and utensils at all times.
• Monitor temperatures of all food items in holding units.
• Maintain the appearance of food during the duration of the day or event by handling all food according to sanitation codes, rotating food as needed, handling all by the rims, lining up food items according to courses and presentation and having all food appear fresh.
• Maintain all beverage areas with all necessary beverages.
• Complete all set-up duties on time.
• Responsible for the overall cleanliness and appearance of assigned area and kitchen as required.
• Assists in the main kitchen with the preparation of various dishes as required.
• Knowledge of what food items are being served daily.
• Rotates and maintains inventory of all food.
• Uses proper transfer slips for all items coming and going to the Kitchen.
• Load all dinner plates, dessert plates, and bowls in proper areas.
• Put away and rotate all food storeroom orders.
• Put away all dry goods at the beginning of the day.
• Must have the ability to interact positively with guests to enhance guest relations.
• Bus table at the end of the guest meals.
• Maintain 15-20 tables.
• Transport dish cart to and from service station/steward’s station.
• Maintain cleanliness in server stations as well as dining room.
• Responsible for abiding to all cash handling policies and procedures.
• Remove all dirty dishes and glassware from the guest’s tables during and after each course.
• Refill all drinks when needed.
• Complete all opening and closing duties.
• Check and clean equipment regularly and ensure preventative maintenance programs are adhered to and communicate any repairs needing to be done.
• Work considerately with team members from all departments.
• Advise supervisor when supplies are needed.
• Inform supervisor of guest needs which may require special accommodations.
• Check with supervisor on duty before ending shift.
• Other departmental related duties and assignments as directed by management.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• High School diploma or G.E.D. equivalency preferred.
• Ability to read and write English required.
• One-year guest service experience in a family or formal dining environment preferred. Casino Food & Beverage experience preferred.
• Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.

ADDITIONAL REQUIREMENTS

• Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Drivers of company vehicles must have a valid driver’s license and meet the requirements/standards listed on the Motor Vehicle Permit Application provided by Hard Rock.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must have a friendly and outgoing personality.
• Ability to work independently and willingness to learn.
• Must be able to work at a rapid pace, while maintaining attention to detail.
• Able to handle stress arising from management of operations and volume of work.
• Must be twenty one (21) years of age or older.

SKILLS

• Must possess strong communication and listening skills.
• Ability to work flexible schedules, including nights, weekends and holidays as required.
• Ability to be punctual and meet deadlines.
• Ability to function independently in a multi-task environment, as well as a part of a team.
• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

PHYSICAL DEMANDS

• Ability to stand for extended periods of time.
• Ability to walk distances.
• Ability to tolerate exposure to heat, cold, and loud/noisy environment.

DISCLAIMER: This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development).