Hard Rock International/Seminole Hard Rock

Retail Sales Associate

London Full-Time No home office possible

Overview

The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Responsibilities

Basic functions of the Retail Sales Associate include:

Greeting guests
Answering questions – accurately and politely
Answering the phone
Making proficient sales transactions – using a point-of-sale system
Handling cash and other forms of payment
Maintaining proper cash drawer balances
Directing guests to areas/restrooms
Demonstrating impeccable product knowledge
Determining guests’ needs – by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
Suggestive selling – using proven techniques (i.e., related items, higher-quality items, transitional phrases)
Maintaining a clean and organized store
Maintaining proper product stock levels – through retail pulls & inventories
Displaying Retail product – through HRC’s visual display standards
Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc
Assuring the complete satisfaction of each and every guest
Creating memorable experiences
Entertaining guests to create “Raving Fans”

Qualifications

Job Requirements include:

Must be at least 19 years old
Performing duties which require bending & reaching
Lifting up to 30-pound boxes to receive/move product
Standing, for up to 8+ hours
Maintaining a well-groomed appearance (“having a plan”)
Following all uniform guidelines
Practicing all safety & sanitation standards
Recycling products, where possible
Remaining calm in a hectic, fast-paced atmosphere
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
Displaying a positive and outwardly friendly attitude toward guests
Maintaining HRC’s 5 core Values and Mission Statement