At a Glance
- Tasks: Take orders, serve food, and create unforgettable experiences for guests.
- Company: Join the vibrant team at Hard Rock Cafe London.
- Benefits: Enjoy a comprehensive benefits package and a healthy work-life balance.
- Other info: Opportunities for cross-training and career growth within the cafe.
- Why this job: Be part of an exciting atmosphere where you can entertain and connect with people.
- Qualifications: Must be friendly, organised, and able to thrive in a fast-paced environment.
The predicted salary is between 20000 - 25000 £ per year.
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Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site.
Job Description:
The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
Basic functions of the Server include:
- Taking guests’ orders
- Running food
- Handling cash & other forms of payment
- Making proficient sales transactions - using a point-of-sale system
- Properly checking I.D.s – in line with EU/UK mandatory licensing laws (and Challenge 25)
- Demonstrating responsible alcohol service
- Demonstrating impeccable product knowledge
- Suggestive selling - using proven techniques
- Answering questions - accurately and politely
- Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
- Maintaining a clean & organized station – including pre-bussing & table maintenance
- Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
- Demonstrating knowledge of all table/station numbers
- Directing guests to areas & restrooms
- Effectively communicating with co-workers
- Creating memorable experiences
- Entertaining guests to create “Raving Fans”
Job Requirements include:
- Performing duties which require bending, reaching, lifting and standing for long periods of time
- Maintaining a well-groomed appearance (“having a plan”)
- Following all uniform guidelines
- Practicing all safety & sanitation standards
- Recycling products, where possible
- Remaining calm in a hectic, fast-paced atmosphere
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
- Displaying a positive and outwardly friendly attitude toward guests
- Maintaining HRC’s 5 core Values and Mission Statement
Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume shifts.
Server in London employer: Hard Rock Hotel Cancun
At Hard Rock Cafe Piccadilly Circus, we pride ourselves on being an exceptional employer that values the health and well-being of our team members. Our comprehensive benefits package, coupled with a vibrant work culture that promotes employee growth and development, ensures that every Retail Manager can thrive in their role while enjoying a fulfilling work-life balance. Join us in creating unforgettable experiences for our guests while being part of a supportive community that celebrates diversity and innovation.
