Senior Manual QA Engineer

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We are building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to ensure we're always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality.

We are seeking a Senior Manual QA Engineer to join our dynamic team focused on delivering exceptional sports betting experiences. The ideal candidate will bring a strong background in quality assurance, deep technical expertise, and a proactive approach to ensuring the highest standards of product performance and functionality. This role requires the ability to work collaboratively across teams in a fast-paced, complex environment while mentoring junior team members and leading quality initiatives.

As a Senior QA Manual Engineer, your responsibilities will include:

• Participating in all stages of the Software Development Life Cycle (SDLC) to ensure product quality
• Reviewing and analysing product and technical requirements to develop comprehensive test strategies
• Collaborating with QA and development teams to create detailed test plans and test cases
• Executing test cases and analysing results to identify and document issues
• Reporting and managing bugs, and assisting in troubleshooting issues
• Monitoring health check metrics to ensure product stability
• Working closely with Product and Development teams to drive continuous improvement
• Contributing to QA Key Performance Indicators (KPIs) to track and enhance the efficiency and effectiveness of QA processes
• Learning our application(s) inside and out and becoming a subject matter expert
• Mentoring and guiding junior QA team members in best practices, tools, and troubleshooting methods
• Taking ownership of testing strategy and execution for complex features or modules
• Acting as the primary QA point of contact in cross-functional discussions and planning sessions
• Leading efforts in improving QA processes and implementing tools or frameworks that enhance efficiency

We are seeking a highly organized individual with a proactive mindset and a passion for tackling challenges with innovative ideas and solutions. The ideal candidate isn't just focused on what we're building today but is eager to understand our long-term vision and its impact on our customers. They are committed to ensuring that every step we take aligns with our ultimate goal: delivering an exceptional customer experience.

Key skills required for this position:

• 4+ years of professional experience in QA testing for web and mobile applications
• Advanced expertise in identifying and resolving complex issues in web and mobile applications, including performance bottlenecks, integration failures, and UI/UX inconsistencies
• Mastery in using QA tools (e.g., Proxyman, Charles, DevTools, Postman) and emulators for efficient troubleshooting and debugging
• Mid level knowledge of SQL, with the ability to write and execute queries to validate data and support troubleshooting efforts
• Exceptional analytical and problem-solving abilities, with a keen eye for detail
• Thorough understanding of test management software and the QA role throughout the SDLC
• Outstanding written and verbal communication skills to effectively convey ideas and feedback
• Strong decision-making abilities, especially under tight deadlines or when prioritising tasks in a fast-paced environment
• Strong teamwork and collaboration abilities, with a proactive approach to cross-functional engagement
• Team-oriented mindset, demonstrating excellent interpersonal skills for working with diverse stakeholders
• Proven time management skills, with the ability to meet deadlines in a dynamic environment
• Self-motivated, detail-oriented, and adept at prioritising tasks in a fast-paced, complex setting
• A genuine enthusiasm for sports betting and casino gaming, with a passion for understanding the industry
• Experience with test automation development (backend or frontend) in Python is a plus

We offer our employees more than just compensation. Our team enjoys:

• Competitive pay and benefits
• Hybrid work environment
• Flexible vacation allowance
• Start-up culture backed by a secure, global brand
• Opportunity to build products enjoyed by millions as part of a passionate team

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).