People Development Experience Designer

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we're always acting authentically.

As the People Development Experience Designer, you will play a pivotal role in executing the People Development Strategic Playbook across the business. This position involves a contribution to the creative design of engaging learning for blended (primarily digital), multi-format support for the learner experience and employee lifecycle. This will include leveraging adult learning and instructional design best practice and will support the People Development Roadmaps to enhance Team Member capability around behavior, skills, knowledge, and performance. You will collaborate with key stakeholders to identify development needs, develop effective online solutions, help create a culture of continuous learning and development. In addition, you will ensure all courses that you design are critically reviewed and adapted considering feedback as part of the Performance Development evaluation processes and report of ROI.

Key Responsibilities

• Business Partnering: Work with and consult subject matter experts (SMEs) to identify learning needs and objectives, gather accurate design requirements and facilitate an effective development process. Collaborate with SMEs and cross-functional business partners to ensure learning meets the objectives for the business/department and individual. Partner with SMEs to maintain/revise internal content and curriculum. Contribute to the development and communication of the People Development Strategic Playbook and Roadmaps. Partner with People Development team members on projects and programs that improve the overall learning experience. Manage and complete projects within a specified timeline while prioritising and working on multiple projects simultaneously.
• Needs Assessment and Analysis: Conduct regular needs assessments to identify skill gaps and recommend People Development Roadmap priorities across the business. Establish learning metrics to evaluate and analyse the impact and return on investment of People Development initiatives on individual, departmental and organisational performance. Utilise analytics and feedback from team member performance and engagement surveys to help drive strategic decisions that support both individual, departmental and business growth. Recommend adjustments to ensure desired outcomes are met and products within the People Development portfolio are continuously evolving to ensure effective initiatives.
• Learning Program Management: Develop project plans for design/development of identified solutions (e.g., in-scope/out-of-scope elements, timeframes, resources, roles/responsibilities, priorities, cost estimates, feasibility analyses, risks/assumptions). Design and develop dynamic instructional content and simulations to create interactive, engaging, impactful courses appropriate for the business need and audience. Creatively market to all team members to maximise engagement (flyers, email communications etc) with the People Development Academy portfolio. Ensure programs are aligned with industry best practices and tailored to meet the specific needs of the business. Contribute to and maintain the People Development Academy portfolio training/course catalog. Adopting cohesive style guide and ensure a consistent design language is applied to the PD portfolio. Write and edit audio voice-over scripts for e-learning, when needed. Liaise with vendors, negotiate best term agreements and undertake internal vendor registration.
• Learning Technology Integration: Stay abreast of emerging learning technologies and tools to enhance the delivery and accessibility of the People Development portfolio. Monitor subscriptions for learning platforms across the business and provide data to inform decision-making for utilisation purposes. Work with Operations L&D to ensure all PD portfolio is uploaded against the Roadmap and ensure appropriate reporting is undertaken. Create assessments and evaluations to measure the effectiveness of learning interventions using key performance metrics.

Job Requirements

We are looking for an individual who has excellent written and verbal communication skills with a commanding presence. The role is best suited for a candidate who thrives in a fast-paced, ever-changing environment with a passion for sports, gaming and helping others. The ideal candidate will have:

• 5+ years of experience in L&D, HR, Talent Management or similar roles, ideally within technology, creative industries or online gaming sectors.
• Bachelor’s degree in Learning and Development, Human Resources or professional equivalent such as Certified Professional in Learning and Performance (CPLP), Certified Learning and Development Professional (CLDP) or Certified Professional in Training Management (CPTM).
• 2+ years’ experience developing corporate e-Learning in tools such as Articulate 360, Adobe, Synthesia and PowerPoint.
• A curious mindset and a strong desire to learn and develop with evidence of Continuous Professional Development.
• Strong understanding of andragogy principles, instructional design, and learning technologies.
• Contemporary knowledge of e-learning practices and strategies, including micro and bitesize learning.
• Excellent communication, interpersonal, facilitation, stakeholder management to effectively communicate with all levels within the business and outside vendors.
• Experience of implementing and using an LMS and online learning technology.
• Proficiency in analysing data and use insights for decision-making and recommendations to business leaders and the People Leadership Team.
• Strategic thinker with the ability to align learning initiatives with organisational goals.
• Familiarity with industry trends and best practices in learning and development.
• Experience in the Gaming Industry a distinct advantage.

This role offers an exciting opportunity to shape the learning culture within HRD, drive people development, and contribute to overall business success. If you are a strategic thinker with a passion for developing talent, we invite you to apply for this key People Development position.

What's in it for you?

We offer our team members more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits
• Medical, Dental and Vision Coverage Options
• Employee Discounts
• Advancement Opportunities
• Startup culture backed by a secure, global brand

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).