Associate - Product Operations

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality.

We are seeking a highly motivated and detail-oriented Product Operations Associate to join our Sportsbook team. The role of a Product Operations Associate is to manage content for our Sports pages, ensuring our product offering is extensive, accurate and compliant with all regulatory requirements. The role will require collaboration with various departments across the business, including Trading, Retail, Marketing & Sportsbook Operations. The role encompasses a wide range of responsibilities with multiple deadlines, making strong organizational skills essential.

• Own the accuracy, quality, and consistency of front-end display content across all platforms.
• Develop and deploy real-time notifications targeted to specific customer cohorts to drive engagement and conversion.
• Execute daily front-end content plans in alignment with Sportsbook plans.
• Implement A/B testing strategies to measure performance and inform optimization decisions.
• Ensure accurate and relevant content placement to maximize customer engagement and campaign effectiveness.
• Conduct comprehensive quality assurance checks across all platforms to maintain high standards and minimize errors.
• Monitor real-time news and sporting developments to proactively adapt and optimize display content where appropriate.
• Partner with Retail and Omni teams to coordinate and execute on-property content displays.
• Take ownership of display performance by applying data-driven critical thinking informed by real-time metrics and sporting schedules.

We are looking for a diligent individual with strong attention to detail. You can multi-task and work to numerous deadlines simultaneously, therefore strong organization skills are essential. You recognize what qualities a sportsbook should encompass and understand customers' needs. Ideally you will have had some exposure to sportsbook but if not your passion for sports and or betting will do just fine!

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits
• Flexible vacation allowance
• A hybrid / remote working environment
• Startup culture backed by a secure, global brand

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).