At a Glance
- Tasks: Serve guests and create unforgettable experiences at Hard Rock Cafe.
- Company: Join the vibrant team at Hard Rock Cafe London.
- Benefits: Enjoy a comprehensive benefits package for health and work-life balance.
- Other info: Opportunity for cross-training and growth within the cafe.
- Why this job: Be part of a fun, fast-paced environment where you can shine.
- Qualifications: Must be friendly, organised, and ready to entertain guests.
The predicted salary is between 9.9 - 12.1 £ per hour.
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.
We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
Benefits may vary with employment status.
To see our fill list of Team Member Benefits please visit our career site:
Job Description
The Server is responsible for taking the guests through the key phase of their Hard Rock experience.
As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
- Basic Functions Of The Server Include
- Taking guests’ orders
- Running food
- Handling cash & other forms of payment
- Making proficient sales transactions - using a point-of-sale system
- Properly checking I. D. s – in line with EU/UK mandatory licencing laws (and Challenge 25)
- Demonstrating responsible alcohol service
- Demonstrating impeccable product knowledge
- Suggestive selling - using proven techniques
- Answering questions - accurately and politely
- Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
- Maintaining a clean & organized station – including pre-bussing & table maintenance
- Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
- Demonstrating knowledge of all table/station numbers
- Directing guests to areas & restrooms
- Effectively communicating with co-workers
- Creating memorable experiences
- Entertaining guests to create “Raving Fans”
- Job Requirements Include
- Performing duties which require bending, reaching, lifting and standing for long periods of time
- Maintaining a well-groomed appearance (“having a plan”)
- Following all uniform guidelines
- Practicing all safety & sanitation standards
- Recycling products, where possible
- Remaining calm in a hectic, fast-paced atmosphere
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
- Displaying a positive and outwardly friendly attitude toward guests
- Maintaining HRC’s 5 core Values and Mission Statement
Your Cafe may cross-train the Server and the Busser positions.
This “Server Assistant” will become a rotated position for the Servers and only used during busy volume shifts.
Please see the Busser job description.
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Outlet Server - HRC London LTD employer: Hard Rock Cafe
Hard Rock Cafe in the vibrant City of London offers an exciting opportunity for Bartenders to join a dynamic team dedicated to creating memorable guest experiences. With a fun work atmosphere, excellent employee growth opportunities, and a commitment to exceptional service, this is a place where your skills can shine while you enjoy the unique culture of one of the world's most iconic cities.
