At a Glance
- Tasks: Guide guests through their shopping experience and create memorable moments.
- Company: Join the vibrant team at HRC London, where your role matters.
- Benefits: Enjoy a comprehensive benefits package for health, future planning, and work-life balance.
- Other info: Dynamic environment with opportunities for cross-training and growth.
- Why this job: Be part of a unique brand and make every guest's visit unforgettable.
- Qualifications: Friendly attitude, strong communication skills, and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.
We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
Benefits may vary with employment status.
To see our full list of Team Member Benefits please visit our career site:
Job Description
The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience.
Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience.
As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
- Basic Functions Of The Retail Sales Associate Include
- Greeting guests
- Answering questions - accurately and politely
- Answering the phone
- Making proficient sales transactions - using a point-of-sale system
- Handling cash and other forms of payment
- Maintaining proper cash drawer balances
- Directing guests to areas/restrooms
- Demonstrating impeccable product knowledge
- Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
- Suggestive selling - using proven techniques (i. e., related items, higher-quality items, transitional phrases)
- Maintaining a clean and organized store
- Maintaining proper product stock levels – through retail pulls & inventories
- Displaying Retail product – through HRC’s visual display standards
- Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc
- Assuring the complete satisfaction of each and every guest
- Creating memorable experiences
- Entertaining guests to create "Raving Fans"
- Job Requirements Include
- Performing duties which require bending, reaching, lifting and standing for a long period of time.
- Maintaining a well-groomed appearance ("having a plan")
- Following all uniform guidelines
- Practicing all safety & sanitation standards
- Recycling products, where possible
- Remaining calm in a hectic, fast-paced atmosphere
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
- Displaying a positive and outwardly friendly attitude toward guests
- Maintaining HRC’s 5 core Values and Mission Statement
Your Cafe may cross-train the Retail Sales Associates with the restaurant Hosts. Please see the Host job description.
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Cafe Retail Sales Associate - HRC London LTD employer: Hard Rock Cafe
Hard Rock Cafe in the vibrant City of London offers an exciting opportunity for Bartenders to join a dynamic team dedicated to creating memorable guest experiences. With a fun work atmosphere, excellent employee growth opportunities, and a commitment to exceptional service, this is a place where your skills can shine while you enjoy the unique culture of one of the world's most iconic cities.
