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- Tasks: Lead daily operations, ensuring guest satisfaction and supporting all cafe departments.
- Company: Join the iconic Hard Rock Cafe, known for its vibrant atmosphere and exceptional service.
- Benefits: Enjoy competitive pay, flexible hours, and a fun work environment with great perks.
- Why this job: Be part of a dynamic team that values creativity and delivers unforgettable experiences to guests.
- Qualifications: Must have hospitality experience, strong communication skills, and a passion for customer service.
- Other info: Full-time role with opportunities for growth and development within the company.
The predicted salary is between 32000 - 48000 £ per year.
Join to apply for the Front of House Supervisor role at Hard Rock Cafe
Location : GB-LONDON
Overview
The Cafe Supervisor is responsible for assisting the management team with the day-to-day operations of the Cafe, ensuring Guest satisfaction, while supporting all Departments, including the Line, Prep, Dish, Receiving, Inside Expo, Outside Expo, Bar, Servers, Hosts, Bussers, Retail and Sales/Banquets. The Cafe Supervisor communicates with the Managers on a daily basis, reviews the daily functions and events, validates the execution of Hard Rock recipes, validates the execution of steps of service and ensures ticket times are adhered to, while coaching the overall delivery of an amplified experience in order to create Raving Fans of our Guests.
Responsibilities
- Continuously provides Employees with verbal recognition, direction and support
- Communicates with Employees to keep them informed of Cafe, Regional and Corporate procedures
- Communicates with Managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness and respond proactively to any needs that have arisen
- Mentors new Employees by presenting them with information about their job and the company
- Trains and empowers Employees to exercise good judgment to make decisions regarding service, food quality and Guest satisfaction by adhering to company training standards
- Ensure Employees follow safety, sanitation and security procedures
- Listens to comments, criticisms, and feedback from Guests, Employees and other Managers to gain an understanding of areas of strength and opportunity to improve personal/Cafe/Retail performance
- Greets Employees as they begin their shift to promote an atmosphere
- Communicates with Managers to ensure that departmental opening, swing, closing and cleaning duties were completed up-to-standard
- Performs Employees’ tasks such as preparing Menu items, bussing tables and serving food to help Employees and ensure the quality of the Guest experience
- Prepares Cafe and Employees for shift and ensures the place is ready to open according to standards
- GUEST EXPERIENCE:
- Performs 100% table visits to ensure guest satisfaction
- Greets all guests and models the use of 10-5-First and Last
- Resolves guest complaints with MOD
- Listen’s to guests requests and needs and communicates to the Management team
- Understands SMG, Mystery Shop and Review Pro and uses analytics to improve the guest experience
- Observes Employees’ while they work to ensure adherence to policy and positive guest experience
- Performs Employees’ tasks such as helping in the Rock Shop, preparing menu items, bussing tables, running drinks and serving food to ensure the quality of the guest experience
Sales
- Builds business/market share by thinking of new ways to promote Company and new programs that will bring in business, and by participating in local events to increase sales and profits
- Inspects product levels and storage areas to determine if enough product is on hand and to maintain proper storage, rotation, freshness of product and sanitation conditions
- Monitors sales (F&B, Alcohol and Retail) by the hour and reports information to team
Profits
- Monitors food, beverage and labor costs using established methods to meet goals, reports findings to Manager
- Observes food prep by watching Employees’ portion, cook, and heat items to ensure correctness of recipe, temperature and quality
- Inspects, tastes and touches food to ensure freshness, proper temperature, and recipe adherence during Line Checks
- Validates all Comps and Discounts through inspection via table visit (only Managers are allowed to complete a Comp)
- Expedites food preparation by checking lead times and monitoring ticket times to ensure that food is prepared and served timely
Qualifications
MINIMUM REQUIREMENTS:
- Top performer and Certified Trainer within Department
- Full time employee
- Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred
- Proficiency in relevant technology (POS, KDS, FreshTxt/Open Table, Rock Wall, Hard Rock Rewards, etc.)
- Proficiency in and can demonstrate Menu/Beverage/Retail knowledge
- Food/Alcohol Certifications up to date
- College coursework preferred; high school diploma or equivalency required
- Minimum of 1-2 year hospitality industry experience preferred
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Front of House Supervisor employer: Hard Rock Cafe
Contact Detail:
Hard Rock Cafe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor
✨Tip Number 1
Familiarise yourself with Hard Rock Cafe's values and culture. Understanding their commitment to guest satisfaction and employee empowerment will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Hard Rock Cafe. They can provide valuable insights into the company’s operations and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your leadership skills and ability to enhance guest experiences. This role requires a proactive approach, so showcasing relevant scenarios will be beneficial.
✨Tip Number 4
Stay updated on industry trends and customer service best practices. Being knowledgeable about the latest in hospitality can help you stand out as a candidate who is not only qualified but also passionate about the field.
We think you need these skills to ace Front of House Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front of House Supervisor at Hard Rock Cafe. Highlight your relevant experience in hospitality and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the job description. Emphasise your leadership abilities, guest service experience, and any training or mentoring roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of Hard Rock Cafe's values. Mention specific examples of how you've contributed to guest satisfaction and team performance in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Hard Rock Cafe
✨Know the Cafe Inside Out
Before your interview, make sure you understand Hard Rock Cafe's menu, values, and what makes their guest experience unique. Familiarise yourself with their key performance indicators and how a Front of House Supervisor contributes to them.
✨Showcase Your Leadership Skills
As a potential supervisor, it's crucial to demonstrate your ability to lead and mentor others. Prepare examples from your past experiences where you've successfully trained or supported team members, and be ready to discuss how you would handle various team dynamics.
✨Emphasise Guest Satisfaction
Highlight your commitment to guest satisfaction during the interview. Be prepared to share specific instances where you've gone above and beyond to resolve guest complaints or enhance their experience, as this is a key aspect of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about how you would handle situations like a busy service period or a dissatisfied guest, and articulate your thought process clearly.
