At a Glance
- Tasks: Lead the Cafe team, ensuring guest satisfaction and smooth daily operations.
- Company: Join a vibrant hospitality company that values teamwork and employee well-being.
- Benefits: Enjoy a comprehensive benefits package for health, future planning, and work-life balance.
- Other info: Great opportunities for growth in a fun and supportive atmosphere.
- Why this job: Be part of a dynamic environment where you can make guests rave about their experience.
- Qualifications: Hospitality experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.
The Cafe Supervisor is responsible for assisting the management team with the day-to-day operations of the Cafe, ensuring Guest satisfaction, while supporting all Departments, including the Line, Prep, Dish, Receiving, Inside Expo, Outside Expo, Bar, Servers, Hosts, Bussers, Retail and Sales/Banquets. The Cafe Supervisor communicates with the Managers on a daily basis, reviews the daily functions and events, validates the execution of Hard Rock recipes, validates the execution of steps of service and ensures ticket times are adhered to, while coaching the overall delivery of an amplified experience in order to create Raving Fans of our Guests.
PEOPLE:- Continuously provides Employees with verbal recognition, direction and support.
- Communicates with Employees to keep them informed of Cafe, Regional and Corporate procedures.
- Communicates with Managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness and respond proactively to any needs that have arisen.
- Mentors new Employees by presenting them with information about their job and the company.
- Trains and empowers Employees to exercise good judgment to make decisions regarding service, food quality and Guest satisfaction by adhering to company training standards.
- Ensures Employees follow safety, sanitation and security procedures.
- Listens to comments, criticisms, and feedback from Guests, Employees and other Managers to gain an understanding of areas of strength and opportunity to improve personal/Cafe/Retail performance.
- Greets Employees as they begin their shift to promote an atmosphere.
- Communicates with Managers to ensure that departmental opening, swing, closing and cleaning duties were completed up-to-standard.
- Performs Employees’ tasks such as preparing Menu items, bussing tables and serving food to help Employees and ensure the quality of the Guest experience.
- Prepares Cafe and Employees for shift and ensures the place is ready to open according to standards.
- Performs 100% table visits to ensure guest satisfaction.
- Greets all guests and models the use of 10-5-First and Last.
- Resolves guest complaints with MOD.
- Listens to guests requests and needs and communicates to the Management team.
- Understands SMG, Mystery Shop and Review Pro and uses analytics to improve the guest experience.
- Observes Employees’ while they work to ensure adherence to policy and positive guest experience.
- Performs Employees’ tasks such as helping in the Rock Shop, preparing menu items, bussing tables, running drinks and serving food to ensure the quality of the guest experience.
- Builds business/market share by thinking of new ways to promote Company and new programs that will bring in business, and by participating in local events to increase sales and profits.
- Inspects product levels and storage areas to determine if enough product is on hand and to maintain proper storage, rotation, freshness of product and sanitation conditions.
- Monitors sales (F&B, Alcohol and Retail) by the hour and reports information to team.
- Monitors food, beverage and labor costs using established methods to meet goals, reports findings to Manager.
- Observes food prep by watching Employees’ portion, cook, and heat items to ensure correctness of recipe, temperature and quality.
- Inspects, tastes and touches food to ensure freshness, proper temperature, and recipe adherence during Line Checks.
- Validates all Comps and Discounts through inspection via table visit (only Managers are allowed to complete a Comp).
- Expedites food preparation by checking lead times and monitoring ticket times to ensure that food is prepared and served timely.
- Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred.
- Proficiency in relevant technology (POS, KDS, FreshTxt/Open Table, etc.).
- Proficiency in and can demonstrate Menu/Beverage/Retail knowledge.
- Food/Alcohol Certifications up to date.
- High school diploma or equivalency required.
- Minimum of 1-2 year hospitality industry experience preferred.
Front of House Supervisor employer: Hard Rock Cafe UK
At Hard Rock Cafe, we prioritise the health and well-being of our team members, offering a comprehensive benefits package that supports a healthy work-life balance. Our vibrant work culture fosters employee growth through mentorship and recognition, ensuring that every team member feels valued and empowered to deliver exceptional guest experiences. Located in a dynamic environment, our Front of House Supervisors play a crucial role in creating memorable moments for guests while enjoying unique opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Show off your personality! Employers want to see who you are beyond your CV. Be yourself and let your passion for the role shine through during the interview.
✨Tip Number 4
Don’t forget to follow up! A quick thank-you email after your interview can set you apart from other candidates. It shows you're keen and professional, which is always a plus!
We think you need these skills to ace Front of House Supervisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing an amazing guest experience and supporting your team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the job description. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website:Don’t forget to submit your application through our career site! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hard Rock Cafe UK
✨Know the Cafe Inside Out
Before your interview, make sure you’re familiar with the cafe's menu, services, and any recent promotions. This shows your genuine interest in the role and helps you answer questions more confidently.
✨Showcase Your People Skills
As a Front of House Supervisor, you'll be interacting with both guests and staff. Prepare examples of how you've successfully managed teams or resolved guest complaints in the past. Highlighting your communication skills will set you apart.
✨Demonstrate Your Problem-Solving Abilities
Think of specific situations where you had to think on your feet or improve a process. Be ready to discuss how you handled challenges in previous roles, especially in fast-paced environments like cafes or restaurants.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
