UX Researcher . Places for People

# UX ResearcherPlaces for People, UKPublic servicesNonprofit## Why this work mattersAs a leading UK Nonprofit social enterprise, the organization directly addresses the societal need for affordable housing, community regeneration, and support services to help disadvantaged populations thrive.View the full listing and apply →Listed 20 Oct 2026 · **Apply by 30 Oct 2026**Applications are handled by Places for People, not by Hard Problems.## About Places for PeoplePlaces for People is the UK's leading social enterprise, building, managing and supporting communities through social housing, new homes, student accommodation, leisure, and education initiatives. Its work makes a positive difference to millions of people across the UK.### The roleThe UX team sits within IT and shapes the design and usability of digital products across Places for People, combining user needs with business goals to create functional, intuitive, and accessible solutions. Reporting to the UX Manager, this is one of two permanent UX Researcher positions being recruited at the same time. The role is responsible for researching and influencing all stages of design and development, working closely with stakeholders across the business to ensure decisions are driven by evidence and insight.### What you would do* Plan, run, and analyse research using a mix of qualitative and quantitative methods, including interviews, usability testing, surveys, and analytics* Create and maintain research artefacts such as personas, service blueprints, and customer journey maps to help teams build a deeper understanding of users* Synthesise findings into clear, actionable insights and recommendations that teams can act on* Communicate research findings in a compelling and persuasive way so that they directly shape design direction* Collaborate with product, design, and engineering teams, and influence stakeholders at different levels* Apply an inclusive research approach, considering accessibility and recruiting for diverse perspectives* Use collaboration and research tools such as Miro to support team ways of working### What they are looking forEssential:* Proven experience delivering UX research with a clear track record of impact on decisions and outcomes* Experience planning, running, and analysing research using qualitative and quantitative methods (interviews, usability testing, surveys, analytics)* Ability to synthesise findings into insights and recommendations, and communicate these clearly to stakeholders* Knowledge of agile software development lifecycles and continuous discovery ways of working* Experience creating and maintaining personas, journey maps, and service blueprints* Understanding of inclusive research practice, including accessibility considerations and recruiting for diverse perspectives* Experience using collaboration and research tools such as MiroDesirable:* Experience supporting research operations (consent and ethics, GDPR-aware practices, participant recruitment, repositories)* Experience working with prototypes to validate concepts and iterate solutions through testing* Experience working on complex services or large-scale digital programmes with multiple stakeholder groupsA basic DBS check is mandatory as part of Places for People's commitment to a safe working environment.### Working arrangementsThe role is linked to the nearest local office, suggesting a hybrid arrangement based at whichever Places for People office is closest to the candidate. The standard working week is 36.25 hours.### Pay and benefitsThe salary is described as competitive with a yearly salary review. Additional benefits include a pension with matched contributions up to 7%, up to 35 days annual leave with the option to buy or sell leave, a healthcare cashback plan saving up to £500 per year, a 2% bonus scheme for all colleagues, training and development, and discounts and offers from shops, cinemas, and other retailers.## DetailsLocation: UKOn-site or remote: HybridSalary: n/aSector: Public servicesRole: User researchSeniority: GeneralOrganisation: NonprofitThis job is listed on the Hard Problems job board, but details come from the employer’s own listing and may have changed — always check the original posting. #J-18808-Ljbffr