UX Designer . Breast Cancer Now

# UX DesignerBreast Cancer Now, London, UKPublic healthNonprofitOur Pick## Why this work mattersFunds world-class breast cancer research and provides free, life-changing support to everyone affected by breast cancer across the UK.This job was selected as “Our Pick” because the hiring organization is particularly good for the world.View the full listing and apply →Listed 19 Oct 2026 · **Apply by 26 Oct 2026**Applications are handled by Breast Cancer Now, not by Hard Problems.## About Breast Cancer NowBreast Cancer Now is a UK charity dedicated to supporting everyone affected by breast cancer. Its work spans health information, direct services and research, with a growing focus on reaching people digitally at the moments they need help most, including late at night, in hospital corridors, and at diagnosis.### The roleThis is one of the first three roles in a brand-new UX team, sitting alongside a service designer and a user researcher, all reporting to the Head of UX. The team is being built from scratch, so you would have a genuine say in how it operates. For the first year or so, the majority of your time would go on the Universal Offer, a new strategic goal within the services team. A smaller but growing part of the role covers fundraising, working with the supporter experience team.### What you would do* Lead on interaction design, information architecture, prototyping and the design system, from early concepts through to developer-ready detail.* Design a new information architecture for health content built around how people actually think, rather than how the organisation is structured.* Help shape a conversational AI front door that is honest about its limits and always keeps a real person within reach.* Create guided journeys for high-stakes moments such as diagnosis and the end of hospital treatment.* Design to WCAG 2.2 AA, test with assistive technology, and avoid manufactured urgency, guilt or pressure in your work.* Plan research with the user researcher and data insights manager, define measurable outcomes before starting, and actively recruit participants who are often left out.* Interrogate briefs and return with a clear question, scope, approach and timeline rather than simply executing what you are given.* Run your own workstream, facilitate workshops and critiques, and write clearly for audiences outside design.* Work closely with third-party development partners, as there is no in-house engineering team, and collaborate with clinical colleagues and people with lived experience on health information.### What they are looking for* Experience designing digital products or services in a multidisciplinary team, with a portfolio that shows your thinking process, not only finished outputs.* Strong interaction design, prototyping and information architecture skills, and experience working within or contributing to a design system.* A practical commitment to accessibility and inclusive design.* Hands-on research experience and comfort working with data, with a willingness to change direction when evidence points that way.* Ability to interrogate briefs, run your own work independently, and hold a room during workshops or critiques.* Experience working with external development partners.* Ability to advocate for users with evidence to people who outrank you, and then commit to what is decided.* Experience involving people with lived experience in research, including those typically excluded, and good judgement about when a question does not justify asking someone for their time.* Desirable: experience with conversational or AI-assisted interfaces, health or support contexts, or the charity sector.### Working arrangementsThe role is primarily based in the London office (E1 8QS). The hybrid working model allows up to 3 days per week working from home.### Pay and benefits£47,000 to £52,000 per year. A summary of staff terms, conditions and benefits is available to download from the listing. The team also offers dedicated weekly learning time and a training budget.## DetailsLocation: London, UKOn-site or remote: Hybrid (London)Salary: £47,000 - £52,000Sector: Public healthRole: UX designSeniority: GeneralOrganisation: CharityThis job is listed on the Hard Problems job board, but details come from the employer’s own listing and may have changed — always check the original posting. #J-18808-Ljbffr