# User ResearcherBreast Cancer Now, London, UKPublic healthNonprofitOur Pick## Why this work mattersFunds world-class breast cancer research and provides free, life-changing support to everyone affected by breast cancer across the UK.This job was selected as “Our Pick” because the hiring organization is particularly good for the world.View the full listing and apply →Listed 8 Oct 2026 · **Apply by 21 Oct 2026**Applications are handled by Breast Cancer Now, not by Hard Problems.## About the roleBreast Cancer Now is a UK charity whose mission is to ensure everyone affected by breast cancer gets the right support, at the right time, in the right way. It delivers support services and fundraising digitally, and is working to reach people who are currently missed, including those who are exhausted, frightened, or have low digital confidence.### The roleThe charity is building a user experience team from scratch. You would be one of the first three people in it, alongside a UX designer and a service designer, all reporting to the Head of UX. Research is the part you would own and build: the studies, the practice behind them, and making sure what is learned stays usable across the organisation. For the first year or so, much of your time would go on the Universal Offer, a new strategic goal in the services team focused on who comes to the charity, who does not and why, and what people need at moments like diagnosis and the end of hospital treatment.### What you would do* Own research and insight for digital: the methods, how research is planned and recruited for, and where evidence lives once gathered* Run depth interviews, contextual and diary studies, usability testing, and unmoderated methods such as card sorting, tree testing and surveys* Reuse existing insight and analytics before running anything new, define measurable outcomes up front, and synthesise findings so the reasoning is visible* Set up research operations, from consent and data handling to tooling and recruitment, and build a bank of insight colleagues can use themselves* Reach people usually absent from research, including those with access needs or low digital confidence* Interrogate briefs before executing them, run your own workstream, facilitate sessions, and work with product, services and clinical colleagues* Know when not to research, and escalate safeguarding concerns to the designated leads### What they are looking for* Experience running mixed-methods research on digital products or services as part of a multidisciplinary team* The range to choose between qualitative, usability and unmoderated methods, with confidence working with numbers as well as sessions* Experience setting up or improving research operations, including participant recruitment* A track record of reaching people who are usually left out of research* Ethics and accessibility put into practice: consent, adjustments, handling distress, and knowing how to escalate a safeguarding concern* Ability to question a brief before executing it, run your own work, and write clearly for non-researcher audiences### Working arrangementsThis role is primarily based in the London office (E1 8QS). The hybrid working model allows up to 3 days per week at home.### Pay and benefits£44,000 - £48,000 per annum. The charity also offers an attractive benefits package (details available to download from the listing). Weekly learning time and a training budget are included. #J-18808-Ljbffr
