Mind is a registered mental health charity in England and Wales (charity no. 219830) that fights for the rights of people experiencing mental health problems, working to ensure everyone gets the support and respect they deserve. The organisation campaigns, provides information, and works to improve mental health services across the country.
The role
The Supporter Experience Design Manager sits within the Supporter Experience and Data team, part of the Income Generation directorate. The role is central to Mind's fundraising performance, ensuring the quality and availability of data that underpins personalised supporter journeys and performance reporting.
It is a permanent, full-time position based in either the London (Stratford) or Cardiff office on a hybrid basis, with staff expected to attend the office two days per week.
What you would do
- Design and map data ingested into the CRM so that it is available for performance reporting, analysis, and personalised supporter journeys.
- Develop structured processes for collecting, organising, and storing data to ensure it is accurate, complete, and reliable.
- Monitor and evaluate the quality of data within the CRM, collaborating with teams to ensure data required for reporting, analysis, and supporter journeys is available, accurate, and timely.
- Identify and resolve data quality issues, carrying out root cause analysis to understand underlying factors and implementing corrective strategies to improve data quality over time.
- Deliver strategies and plans for the effective management, protection, and use of data assets to maximise support for the people Mind helps.
What they are looking for
- A thorough understanding of CRM systems (preferably Dynamics 365) and data principles, including automation, data structures, integrated systems, data importing, and logic.
- Demonstrable experience working with stakeholders to design data structures, definitions, and workflows that maximise the value of supporter data and support acquisition, retention, and tailored engagement strategies.
- Substantial experience designing, implementing, testing, and troubleshooting data and income processes to support charity business-as-usual functions effectively.
- Technical knowledge and experience implementing systems for data quality and minimisation, maintaining data integrity and compliance.
- A proactive mindset, keeping up with emerging technologies and data-driven engagement trends to continuously improve supporter experience.
Working arrangements
The role is based in either the London (Stratford) or Cardiff office with a hybrid working arrangement. Employees are expected to attend the office two days per week, with flexibility depending on business needs. A Disclosure and Barring Service (DBS) check is required.
Pay and benefits
The London salary is £54,033 per year; the regional (Cardiff) salary is £52,260 per year.
Benefits include flexible working, wellbeing support, holiday and leave, family-friendly policies, training and development, and financial security provisions.
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Supporter Experience Design Manager employer: Hard Problems
Healthtech-1 is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about improving healthcare through technology. With a hybrid working model in vibrant London, employees enjoy the flexibility of remote work while being part of a dynamic team dedicated to meaningful projects. The company prioritises professional growth, offering opportunities for skill enhancement and career advancement in a supportive environment.
