Sheffield City Council is the local government authority for Sheffield, UK. It delivers a wide range of public services to residents, businesses and communities, and is currently expanding its digital services capability with a focus on automated, user-centred online services.
The role
This position sits within a multidisciplinary Digital Services team alongside content designers, user researchers and developers. The postholder works with user researchers to understand user needs and carries out prototyping, testing and continuous improvement activities across the council's websites, intranet, microsites, internal systems and online services. The role shapes how residents, businesses and staff access information and interact with council services through digital channels.
What you would do
- Design user-centred digital experiences that make complex processes simple, intuitive and accessible.
- Use user research, analytics and stakeholder feedback to continuously improve user journeys and interfaces.
- Develop concepts, user flows, wireframes and prototypes into polished, implementation-ready designs.
- Design responsive interfaces using a mobile-first approach, ensuring services work across desktop and other devices.
- Design services that meet public sector accessibility requirements and work for users of assistive technologies.
- Apply established design systems, components, patterns and style guidelines consistently.
- Work with developers throughout design and implementation to ensure design intentions are accurately delivered.
- Lead UX/UI improvement projects across websites, intranets, internal systems and digital services.
- Contribute to the development and improvement of design systems, component libraries, design standards and reusable patterns.
What they are looking for
- Experience in UX/UI design, creating and improving digital services across the end-to-end user journey.
- Experience planning and delivering user-centred design activities based on evidence, user needs and business requirements.
- Experience creating concepts, user flows, wireframes, prototypes and high-fidelity designs for digital services.
- Ability to analyse user research, analytics and feedback to produce insights and design recommendations.
- Ability to present design concepts and recommendations clearly to a range of stakeholders.
- Experience using Figma to create and communicate design solutions.
- Experience working with design systems and applying established patterns and components to create consistent experiences.
- Experience working closely with developers during delivery, providing design assets, supporting implementation and resolving design challenges.
- Experience designing responsive interfaces with a mobile-first approach.
- Experience designing for both public-facing and internal business systems.
- Knowledge of Web Content Accessibility Guidelines (WCAG) and accessible design principles.
Working arrangements
The role is based in Sheffield and is full time at 37 hours per week. The council is open to discussions about flexible working arrangements, including reduced hours, part-time working and job share. The starting salary will be at the bottom of the grade, with consideration given to starting at a higher point if payslip evidence of a higher basic pay is provided.
Pay and benefits
£44,253 to £47,665 (Grade 8). The role is permanent and includes a generous holiday entitlement. All roles at Sheffield City Council are going through a pay evaluation process that may result in changes to some pay arrangements from 2026.
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