Junior Content Designer

The role

The UK Health Security Agency (UKHSA) is a government body that protects the public from infectious diseases, biological threats, and other health hazards. It provides clinical and public health leadership through expert advice, epidemiological insights, and evidence-based guidance, working locally, nationally, and globally. This role sits within UKHSA's core User-Centred Design (UCD) team, part of the Readiness and Surge Division, which sets the strategic direction for UKHSA's readiness to respond to threats and hazards.

What you would do

• Create and iterate content for projects, with support from more senior colleagues
• Apply content design best practice and principles within your project work
• Demonstrate understanding of user needs and help embed them into project decisions
• Support the development of content strategies based on research and data
• Use collaborative design tools and techniques to explore problems and opportunities, and help create content assets to test and iterate ideas
• Build relationships with stakeholders and, with support, communicate the value of user-centred content design
• Work with user researchers and designers to discover and analyse insights, identifying themes, pain points, and user needs
• Help review others' work to ensure it is user-focused, accurate, and meets government and NHS style, design standards, and accessibility requirements
• Make actionable recommendations based on insights and communicate them clearly to stakeholders
• Contribute actively to the UKHSA community of practice and advocate for content design across the organisation

What they are looking for

• Some experience using user-centred content design methods, best practice, and appropriate tooling to explore problems and opportunities
• Some experience writing and editing accessible, usable content using a style guide and design standards, drawing on data and evidence to make content decisions
• Ability to support the development of content strategies based on research and data
• Some experience managing stakeholder relationships and influencing others to gain support for user-centred standards and ways of working
• Some experience working in a multidisciplinary team including user researchers, to discover user needs, map user journeys, and create quality user experiences
• Ability to demonstrate the importance of designing inclusive, equitable, accessible, and sustainable public services
• Understanding of how and when to use prototyping
• Working in an agile environment (desirable)

Working arrangements

The role is offered as hybrid working, based at any of UKHSA's core HQ offices in Birmingham, Leeds, Liverpool, or London (Canary Wharf). Hybrid workers are expected to spend a minimum of 60% of contractual working hours (approximately 3 days a week, averaged over a month) at one of these offices. Flexible working patterns are available, including full-time, part-time, job share, and flexible working. The contract is fixed term for 24 months from the start date, though existing Civil Servants may take it up as a loan or secondment. Successful candidates must pass a Basic Personnel Security Standard check before appointment.

Pay and benefits

The salary range is £33,422 to £45,353 per annum, varying by location: £33,422–£40,731 (National), £35,587–£43,244 (Outer London), and £37,749–£45,353 (Inner London). A Civil Service Defined Benefit Pension is included, with an employer contribution of 28.97% (equivalent to approximately £9,682 per year at the base salary). Additional benefits include learning and development tailored to the role, flexible working options, and a culture encouraging inclusion and diversity.

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