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- Tasks: Manage post-completion works and client requests in the construction aftercare sector.
- Company: Established M&E contractor with a focus on client satisfaction.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be the key contact for clients and make a real difference in project aftercare.
- Qualifications: Experience in construction or M&E, strong organisational skills, and confidence in client communication.
- Other info: Join a supportive team where your ability to connect with others is valued.
The predicted salary is between 32000 - 48000 £ per year.
We are seeking an experienced Aftercare Manager to join an established M&E contractor, managing post-completion works across live and completed projects. This role sits firmly within construction aftercare, not facilities management. The focus is on client liaison, coordinating contractors, assessing scope of works, and determining whether works are chargeable or fall within contract or defect obligations.
You will be responsible for receiving client requests, reviewing drawings and project information, prioritising call-outs based on urgency and contractual position, and allocating resources accordingly. A key part of the role is confidently managing conversations with clients where works are outside of scope and agreeing chargeable instructions. The role requires someone highly organised, commercially aware, and comfortable working across multiple issues simultaneously while maintaining a professional and timely response to all enquiries.
Key responsibilities include:
- Managing post-completion and aftercare requests across M&E projects
- Acting as the main point of contact for clients during the aftercare phase
- Reviewing drawings, specifications and project records to assess scope
- Determining whether works are chargeable, defect-related or contractual
- Scheduling engineers and managing resources based on priority and urgency
- Coordinating and tracking call-outs and follow-on works
- Ensuring all client communications are handled professionally and promptly
- Maintaining accurate records and updates using internal systems
The successful candidate will have experience in a construction or M&E environment and be confident working with technical information, drawings, and multiple stakeholders. Strong computer skills and the ability to manage workload effectively are essential. If you are looking at this and thinking I am not technical enough, that is fine! It is your ability to reach out to the right people to ascertain the information that is key! Client satisfaction, the right priority and the right handling of the situation.
Aftercare Manager in Poplar employer: Hard Hat Recruitment
Contact Detail:
Hard Hat Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Manager in Poplar
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and M&E sectors. Attend industry events or join online forums to meet potential employers and get the inside scoop on job openings.
✨Tip Number 2
Showcase your skills! Prepare a portfolio that highlights your experience in aftercare management, client liaison, and project coordination. This will help you stand out when chatting with hiring managers.
✨Tip Number 3
Practice makes perfect! Get comfortable discussing technical information and project details. Role-play common interview scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your application to highlight your organisational skills and client management experience – it’s what we’re looking for!
We think you need these skills to ace Aftercare Manager in Poplar
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Aftercare Manager role. Highlight your experience in managing post-completion works and client liaison, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that demonstrate your ability to handle client requests and manage multiple issues simultaneously. We love a good story!
Show Off Your Organisational Skills: In your application, give examples of how you've successfully managed resources and prioritised tasks in previous roles. Being highly organised is crucial for this position, so let us know how you keep everything on track!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy!
How to prepare for a job interview at Hard Hat Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of M&E and construction aftercare. Familiarise yourself with common post-completion processes, client communication strategies, and how to assess scope of works. This will help you answer technical questions confidently.
✨Showcase Your Organisational Skills
Prepare examples that demonstrate your ability to manage multiple tasks and prioritise effectively. Think about times when you had to juggle urgent requests or coordinate resources under pressure. This will show you can handle the demands of the role.
✨Client Communication is Key
Be ready to discuss how you would handle client conversations, especially when it comes to chargeable works. Practice articulating your approach to maintaining professionalism while ensuring client satisfaction, even in tricky situations.
✨Get Familiar with Technical Drawings
If you're not already comfortable with technical drawings and specifications, take some time to review them before the interview. Being able to discuss how you would assess project information will demonstrate your readiness for the role.
