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- Tasks: Manage post-completion works and client requests in M&E projects.
- Company: Established M&E contractor with a focus on aftercare services.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be the key contact for clients and ensure their satisfaction post-project.
- Qualifications: Experience in construction or M&E, strong organisational skills.
- Other info: Work in a fast-paced environment with multiple stakeholders.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Aftercare Manager to join an established M&E contractor, managing post-completion works across live and completed projects. This role sits firmly within construction aftercare, not facilities management. The focus is on client liaison, coordinating contractors, assessing scope of works, and determining whether works are chargeable or fall within contract or defect obligations.
You will be responsible for receiving client requests, reviewing drawings and project information, prioritising call-outs based on urgency and contractual position, and allocating resources accordingly. A key part of the role is confidently managing conversations with clients where works are outside of scope and agreeing chargeable instructions.
The role requires someone highly organised, commercially aware, and comfortable working across multiple issues simultaneously while maintaining a professional and timely response to all enquiries.
Key responsibilities- Managing post-completion and aftercare requests across M&E projects
- Acting as the main point of contact for clients during the aftercare phase
- Reviewing drawings, specifications and project records to assess scope
- Determining whether works are chargeable, defect-related or contractual
- Scheduling engineers and managing resources based on priority and urgency
- Coordinating and tracking call-outs and follow-on works
- Ensuring all client communications are handled professionally and promptly
- Maintaining accurate records and updates using internal systems
The successful candidate will have experience in a construction or M&E environment and be confident working with technical information, drawings, and multiple stakeholders. Strong computer skills and the ability to manage workload effectively are essential. If you are looking at this and thinking I am not technical enough, that is fine! It is your ability to reach out to the right people to ascertain the information that is key!
Aftercare Manager in London employer: Hard Hat Recruitment
Contact Detail:
Hard Hat Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and M&E sectors. Attend industry events or join online forums to meet potential employers and get insider info on job openings.
✨Tip Number 2
Showcase your skills! Prepare a portfolio that highlights your experience in aftercare management, client liaison, and project coordination. This will help you stand out when chatting with hiring managers.
✨Tip Number 3
Practice makes perfect! Get comfortable discussing your past experiences and how they relate to the Aftercare Manager role. Role-play interviews with friends or use online resources to refine your pitch.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight your organisational skills and client management experience, and let’s get you that interview!
We think you need these skills to ace Aftercare Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in aftercare management and M&E projects. We want to see how you've handled client communications and managed post-completion works, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Aftercare Manager role. We love seeing enthusiasm and a clear understanding of the responsibilities outlined in the job description.
Showcase Your Organisational Skills: Since this role requires juggling multiple tasks, make sure to highlight your organisational skills in your application. Share examples of how you've prioritised workloads and managed resources effectively in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Hard Hat Recruitment
✨Know Your Stuff
Make sure you’re familiar with the specifics of the aftercare process in M&E projects. Brush up on your knowledge of drawings, specifications, and how to assess scope. This will help you answer technical questions confidently and show that you understand the role.
✨Client Communication is Key
Prepare for scenarios where you might need to discuss chargeable works with clients. Think about how you would handle these conversations and practice articulating your points clearly. Demonstrating strong communication skills can set you apart from other candidates.
✨Organisational Skills Matter
Since the role involves managing multiple issues at once, be ready to discuss how you prioritise tasks. Have examples ready that showcase your organisational skills and how you’ve successfully managed workloads in the past.
✨Show Your Commercial Awareness
Understand the financial aspects of aftercare management. Be prepared to talk about how you determine whether works are chargeable or defect-related. This shows that you’re not just technically savvy but also commercially aware, which is crucial for this role.
