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- Tasks: Manage post-completion works and client communications in the construction aftercare phase.
- Company: Established M&E contractor with a focus on client satisfaction.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be the key contact for clients and ensure their needs are met post-project.
- Qualifications: Experience in construction or M&E, strong organisational skills, and ability to manage multiple tasks.
- Other info: Join a supportive team and enhance your career in a thriving industry.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Aftercare Manager to join an established M&E contractor, managing post-completion works across live and completed projects. This role sits firmly within construction aftercare, not facilities management. The focus is on client liaison, coordinating contractors, assessing scope of works, and determining whether works are chargeable or fall within contract or defect obligations.
You will be responsible for receiving client requests, reviewing drawings and project information, prioritising call-outs based on urgency and contractual position, and allocating resources accordingly. A key part of the role is confidently managing conversations with clients where works are outside of scope and agreeing chargeable instructions.
The role requires someone highly organised, commercially aware, and comfortable working across multiple issues simultaneously while maintaining a professional and timely response to all enquiries.
Key responsibilities:- Managing post-completion and aftercare requests across M&E projects
- Acting as the main point of contact for clients during the aftercare phase
- Reviewing drawings, specifications and project records to assess scope
- Determining whether works are chargeable, defect-related or contractual
- Scheduling engineers and managing resources based on priority and urgency
- Coordinating and tracking call-outs and follow-on works
- Ensuring all client communications are handled professionally and promptly
- Maintaining accurate records and updates using internal systems
The successful candidate will have experience in a construction or M&E environment and be confident working with technical information, drawings, and multiple stakeholders. Strong computer skills and the ability to manage workload effectively are essential. If you are looking at this and thinking I am not technical enough, that is fine! It is your ability to reach out to the right people to ascertain the information that is key!
Aftercare Manager in City of London employer: Hard Hat Recruitment
Contact Detail:
Hard Hat Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the construction and M&E sectors. Attend industry events or join online forums to connect with potential employers. Remember, it’s all about who you know!
✨Tip Number 2
Showcase your skills! Prepare a portfolio that highlights your experience in aftercare management and client liaison. Use real examples to demonstrate how you've successfully handled post-completion works.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to managing client expectations and assessing project scopes. Role-play with a friend to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight your organisational skills and ability to juggle multiple tasks – that’s what we’re looking for!
We think you need these skills to ace Aftercare Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in aftercare management and M&E projects. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Aftercare Manager role. Be sure to mention your client liaison skills and how you handle multiple priorities.
Showcase Your Organisational Skills: Since this role requires someone highly organised, give examples of how you've successfully managed workloads and prioritised tasks in previous positions. We love seeing real-life scenarios!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hard Hat Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of M&E and construction aftercare. Familiarise yourself with common post-completion processes and be ready to discuss how you've handled similar situations in the past. This will show that you’re not just a good fit for the role, but that you genuinely understand the industry.
✨Client Communication is Key
Since the role involves a lot of client interaction, practice how you would handle various client scenarios. Think about how you would explain chargeable works versus defect-related issues. Being able to communicate clearly and confidently will set you apart from other candidates.
✨Organisational Skills Matter
Prepare examples that showcase your organisational skills. You might want to talk about how you prioritised tasks in a previous role or managed multiple projects at once. This will demonstrate your ability to juggle responsibilities effectively, which is crucial for an Aftercare Manager.
✨Be Tech-Savvy
Even if you don’t consider yourself overly technical, being comfortable with software and internal systems is essential. Brush up on any relevant tools you might need to use and be ready to discuss how you’ve used technology to improve efficiency in your past roles.
