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- Tasks: Manage post-completion works and client requests in the construction aftercare sector.
- Company: Established M&E contractor with a focus on client satisfaction.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be the key point of contact for clients and make a real impact in aftercare management.
- Qualifications: Experience in construction or M&E, strong organisational skills, and ability to manage multiple tasks.
- Other info: Join a supportive team where your communication skills can shine!
The predicted salary is between 32000 - 48000 £ per year.
We are seeking an experienced Aftercare Manager to join an established M&E contractor, managing post-completion works across live and completed projects. This role sits firmly within construction aftercare, not facilities management. The focus is on client liaison, coordinating contractors, assessing scope of works, and determining whether works are chargeable or fall within contract or defect obligations.
You will be responsible for receiving client requests, reviewing drawings and project information, prioritising call-outs based on urgency and contractual position, and allocating resources accordingly. A key part of the role is confidently managing conversations with clients where works are outside of scope and agreeing chargeable instructions. The role requires someone highly organised, commercially aware, and comfortable working across multiple issues simultaneously while maintaining a professional and timely response to all enquiries.
Key responsibilities include:
- Managing post-completion and aftercare requests across M&E projects
- Acting as the main point of contact for clients during the aftercare phase
- Reviewing drawings, specifications and project records to assess scope
- Determining whether works are chargeable, defect-related or contractual
- Scheduling engineers and managing resources based on priority and urgency
- Coordinating and tracking call-outs and follow-on works
- Ensuring all client communications are handled professionally and promptly
- Maintaining accurate records and updates using internal systems
The successful candidate will have experience in a construction or M&E environment and be confident working with technical information, drawings, and multiple stakeholders. Strong computer skills and the ability to manage workload effectively are essential. If you are looking at this and thinking I am not technical enough, that is fine! It is your ability to reach out to the right people to ascertain the information that is key! Client satisfaction, the right priority and the right handling of the situation.
Aftercare Manager employer: Hard Hat Recruitment
Contact Detail:
Hard Hat Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and M&E sectors. Attend industry events or join online forums to meet potential employers and get the inside scoop on job openings.
✨Tip Number 2
Showcase your skills! Prepare a portfolio that highlights your experience in aftercare management, client liaison, and project coordination. This will help you stand out when chatting with hiring managers.
✨Tip Number 3
Practice makes perfect! Before interviews, rehearse common questions related to managing post-completion works and client communications. This will boost your confidence and help you articulate your experience effectively.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll increase your chances of getting noticed by the right people in the industry.
We think you need these skills to ace Aftercare Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in aftercare management and M&E projects. We want to see how your skills match the job description, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Aftercare Manager role. Be sure to mention your client liaison skills and how you handle multiple issues at once.
Showcase Your Organisational Skills: Since this role requires someone highly organised, make sure to highlight any experience you have in managing resources and prioritising tasks. We love seeing examples of how you’ve kept things running smoothly in past roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hard Hat Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of M&E and construction aftercare. Familiarise yourself with common post-completion processes, client communication strategies, and how to assess scope of works. This will help you answer technical questions confidently.
✨Showcase Your Organisational Skills
Prepare examples that demonstrate your ability to manage multiple tasks and prioritise effectively. Think about times when you had to juggle urgent requests while maintaining professionalism. This will show the interviewer that you can handle the demands of the role.
✨Practice Client Conversations
Since a big part of the job involves liaising with clients, practice how you would handle conversations about chargeable works or scope issues. Role-play scenarios with a friend to build your confidence in discussing sensitive topics.
✨Be Tech-Savvy
Brush up on your computer skills and any relevant software used in project management or client communication. If you're not familiar with certain tools, don’t hesitate to mention your willingness to learn. Highlighting your adaptability can set you apart.
