At a Glance
- Tasks: Lead a dynamic reception team, ensuring top-notch patient care and service delivery.
- Company: Join Harcourt Medical Centre, a forward-thinking healthcare provider in the city centre.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Exciting opportunity for career growth in a diverse and evolving practice.
- Why this job: Shape the future of healthcare while making a real difference in patients' lives.
- Qualifications: Strong leadership skills and experience in healthcare administration required.
The predicted salary is between 28000 - 31000 £ per year.
Thisis an exciting and brand-new role within our City centre surgery.
You will workwith an established multi-skilled reception team, administrative team, clinicians and Practice Manager to continue with the high quality, personallist centred care.
You will be responsible for the patient facing elementofthe practice.
Main duties of the job
The Reception Manager is responsible for the day-to-day leadership, performance, development and operational management of the reception/Admin team.
The postholder will ensure the delivery of a professional, efficient, safe andpatient-centred reception service across practice, supporting the practice inmeeting operational, contractual and patient care objectives.
The Reception Manager will provide visible leadership to the reception team, ensuring high standards of customer service, effective appointment management, staff development, and compliance with practice policies and NHS requirements.
The role will also support the practice's commitment to improving access, reducing health inequalities and ensuring services are accessible to allpatients.
The postholder will also be the first line forcomplaints management and contribute actively to patient engagement through our Patient Participation Group (PPG).
The role is 37.5 hours a week with some 0800starts and some 1830 finishes
About us
At Harcourt Medical Centre, we are dedicated to helping youreach your full potential, fostering confidence in your patient care and pridein your outcomes.
Our goal is to be the preferred choice for both patients andstaff while we continually are evolving.
We are in search of an individual who can share our vision forhigh-quality primary care, regardless of where you are in your career journey.
Our partnership, led by five partners and a robust management team, catering toa diverse range of village, town and city demographics.
Join us in shaping thefuture of health care delivery.
Job responsibilities
Dutieswill include:-
- team leadership and management
- Always Adhering to the practice safeguarding policy.
- training and staff development
- operational management
- capacity oversight
- quality assurance and compliance
- patient experience and service delivery
- accessibility, equality and inclusion
- Support the management team with preparation and ongoing compliance for CQC inspections.
Person Specification
Experience
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Understanding of NHS primary care operations and patient access processes.
- Knowledge of appointment systems and demand management.
- Strong organisational and problem-solving skills.
- Ability to analyse data and undertake audits.
- Competent IT skills including Microsoft Office
- Ability to prioritise workload and work effectively under pressure.
- Clinical systems such as Systm One.
- Experience of service improvement projects.
- Knowledge of employment policies and HR processes.
- Experience of rota management and workforce planning.
- Understanding of health inequalities, reasonable adjustments and accessible communication requirements.
Qualifications
- Good standard of education (GCSE English and Maths or equivalent).
- Evidence of continuing professional development.
- Previous experience of supervising or managing staff.
- Experience of performance management, appraisals and staff development.
- Experience managing customer facing services.
- Experience of recruitment, induction and workforce management
- Significant experience in a GP Practice reception or healthcare administration environment.
- Experience managing patient-facing services.
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
- £28,000 to £31,000 a yeardepending on experience
- #J-18808-Ljbffr
Reception Manager in Salisbury employer: Harcourt Medical Centre
At Harcourt Medical Centre, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment in the heart of the city. Our commitment to high-quality, patient-centred care is matched by our dedication to employee development, ensuring that you have the resources and opportunities to grow in your career. Join us and be part of a team that values inclusivity, innovation, and the well-being of both our patients and staff.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Salisbury
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Harcourt Medical Centre.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Harcourt Medical Centre.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Harcourt Medical Centre, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Reception Manager in Salisbury
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Harcourt Medical Centre.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Harcourt Medical Centre.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Harcourt Medical Centre. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Harcourt Medical Centre. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Harcourt Medical Centre
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Harcourt Medical Centre’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
