At a Glance
- Tasks: Be the friendly face of our practice, helping patients and ensuring smooth operations.
- Company: Join a caring GP practice in Salisbury dedicated to outstanding patient service.
- Benefits: Gain valuable experience in healthcare, with a supportive team and dynamic work environment.
- Other info: Opportunity for growth within a multi-disciplinary team and a chance to make a difference.
- Why this job: Make a meaningful impact on patient care while developing your skills in a fast-paced setting.
- Qualifications: Experience in busy environments, attention to detail, and familiarity with data protection.
The predicted salary is between 24000 - 28000 £ per year.
We are recruiting for a Front of House person who shares our vision to be trusted to provide outstanding kind, caring and compassionate service to our patients. Are you looking for a dynamic and fast-paced role where you can make a meaningful impact? We are seeking a motivated individual to join our team at Harcourt Medical Centre. This role offers variety, challenge, and the opportunity to contribute directly to patient care by ensuring the smooth and efficient coordination of our services.
Main duties of the job:
- Process personal, telephone and e-mail requests
- Signpost patients to the correct service
- Process incoming and outgoing mail
- Process recall audits
- Read code data on the clinical system
- File and store records as required
- Data entry of new and temporary registrations and relevant patient information as required
- Support all clinical staff with general tasks as requested
About us:
We are a GP Practice in Salisbury always looking to provide the best care to our patients. We are a friendly team of 5 GP partners, 8 salaried GPs, 3 Practice nurses and 2 HCAs. The total list size of our practice is 13,000 (and rising) patients, with mixed demographics. There is excellent support from a multi-disciplinary team of Social Prescribers, Pharmacy team and administrators. The computer system is SystmOne.
Job responsibilities:
- To work with our existing team assisting with the smooth running of the practice.
- To be part of the development and implementing of practice high standards and reviewing procedures.
- To act as front of house receptionist, greeting patients and their carers/relatives.
- To use the relevant IT systems to register patients' arrival and make appointments as required.
- Support the administrative processes associated with a busy Doctors surgery.
- To answer telephone enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries and referring complex queries to the relevant medical secretary.
- To undertake other clerical duties as requested.
- To recognise when situations need to be dealt with urgently, remain calm and action appropriately.
Person Specification:
- Experience working in very busy situations
- Experienced in confidentiality and data protection
- Excellent attention to detail
- Experience in primary care
- SystmOne Trained
- Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Front of house Receptionist in Salisbury employer: Harcourt Medical Centre
At Harcourt Medical Centre, we pride ourselves on fostering a supportive and collaborative work environment where every team member plays a vital role in delivering exceptional patient care. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values kindness and compassion, making it an ideal place for those seeking a meaningful career in healthcare. Located in the heart of Salisbury, our practice not only serves a diverse patient population but also offers a dynamic and fast-paced atmosphere that keeps every day engaging and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Front of house Receptionist in Salisbury
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Harcourt Medical Centre.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Harcourt Medical Centre.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Harcourt Medical Centre, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Front of house Receptionist in Salisbury
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Harcourt Medical Centre.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Harcourt Medical Centre.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Harcourt Medical Centre. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Harcourt Medical Centre. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Harcourt Medical Centre
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Harcourt Medical Centre’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
