At a Glance
- Tasks: Be the friendly face of our practice, helping patients and ensuring smooth operations.
- Company: Join a caring GP practice in Salisbury dedicated to outstanding patient service.
- Benefits: Gain valuable experience in healthcare while working in a supportive team environment.
- Other info: Opportunity for growth within a multi-disciplinary team.
- Why this job: Make a meaningful impact on patient care in a dynamic and fast-paced role.
- Qualifications: Experience in busy environments, attention to detail, and familiarity with data protection.
The predicted salary is between 20250 - 24750 £ per year.
Weare recruiting for a Front of House person who shares our vision to be trustedto provide outstanding kind caring and compassionate service to our patients.
Are you looking for a dynamic and fast-paced role where you can make ameaningful impact?
We are seeking a motivated individual to join our team at Harcourt Medical centre This role offers variety, challenge, and the opportunity to contribute directlyto patient care by ensuring the smooth and efficient coordination of ourservices.
Main duties of the job
- Process personal, telephoneand e-mail requests
- Signpost patients to thecorrect service
- Process incoming and outgoing mail
- Process recall audits
- Read code data on the clinical system
- File and store records asrequired
- Data entry of new andtemporary registrations and relevant patient information as required
- Support all clinical staffwith general tasks as requested
About us
We are a GP Practice in Salisbury alwayslooking to provide the best care to our patients.
We are a friendly team of 5 GPpartners, 8 salaried GPs, 3 Practice nurses and 2 HCAs.
The total list size ofour practice is 13,000 (and rising) patients, with mixed demographics.
There isexcellent support from a multi-disciplinary team of Social Prescribers, Pharmacy team and administrators.
- Thecomputer system is Systm One
- Job responsibilities
- To work with our existing team assisting with the smooth running of the practice.
- To be part of the development and implementing of practice high standards and reviewing procedures.
- To act as front ofhouse receptionist, greeting patients and their carers/relatives
- To use the relevant IT systems to register patients arrival and make appointments as required.
- Support theadministrative processes associated with a busy Doctors surgery
- To answer telephoneenquiries in an efficient manner and ensure appropriate follow through usinginitiative to deal with routine enquiries and referring complex queries to therelevant medical secretary.
- To undertake otherclerical duties as requested
- To recognise when situations need to be dealtwith urgently remain calm and action appropriately.
Person Specification
Experience
- Experience working in very busy situations
- Experienced in confidentiality and data protection
- Excellent attention to detail
- Experience in primary care
- System One Trained
- Experienced in confidentiality and data protection
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Front of house Receptionist in Kingswood employer: Harcourt Medical Centre
At Harcourt Medical Centre, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment in the heart of the city. Our commitment to high-quality, patient-centred care is matched by our dedication to employee development, ensuring that you have the resources and opportunities to grow in your career. Join us and be part of a team that values inclusivity, innovation, and the well-being of both our patients and staff.
StudySmarter Expert Advice🤫
We think this is how you could land Front of house Receptionist in Kingswood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Harcourt Medical Centre. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Harcourt Medical Centre before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of house Receptionist in Kingswood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Harcourt Medical Centre:Your cover letter is your chance to shine! Tell us why you want to work at Harcourt Medical Centre specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Harcourt Medical Centre!
How to prepare for a job interview at Harcourt Medical Centre
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
