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- Tasks: Lead a team to gather and analyse customer feedback for impactful improvements.
- Company: Join a dynamic company focused on enhancing customer experiences.
- Benefits: Full-time role with potential for hybrid work and career development.
- Other info: Opportunity to work closely with various departments and influence key decisions.
- Why this job: Be the voice of the customer and drive meaningful change in the business.
- Qualifications: 2+ years in customer service with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Department: Customer Feedback, Commercial Markethill or Birkhill (full time 8-5 - office based - may consider hybrid)
We are looking for a proactive and driven Customer Feedback Team Leader to champion the voice of the customer across our business. This is a hands-on leadership role where you will oversee the collection, analysis, and response to customer feedback, ensuring insights translate into meaningful improvements across our products, services, and customer experience.
You will lead and develop a dedicated team, drive performance against KPIs, and work closely with cross-functional departments to ensure customer feedback shapes business decisions.
- Drive root cause analysis to support continuous improvement and cost control
- Act as a key liaison between customers and internal teams including Sales, Operations, Transport, Quality, and Customer Service
- Escalate key risks, trends, and issues to senior leadership
- Conduct regular 1-2-1s and performance reviews
- Oversee absence management, engagement, and performance
- Recommend and implement strategies to enhance the customer experience
- Support business-wide continuous improvement initiatives
Minimum 2 years' experience in a customer service, support, or feedback-focused role
Excellent communication and stakeholder management abilities
Proficient in Microsoft Office, particularly Excel and Word
Customer Service Coordinator - Complaint Management in Turriff employer: HARBRO LTD
Contact Detail:
HARBRO LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - Complaint Management in Turriff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service approach and think about how your experience aligns with their values. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer feedback and complaint management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Coordinator - Complaint Management in Turriff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Coordinator. Highlight your experience in customer service and any leadership roles you've had, as we want to see how you can champion the voice of the customer.
Showcase Your Skills: Don’t forget to mention your communication and stakeholder management skills! We’re looking for someone who can effectively liaise between customers and internal teams, so give us examples of how you've done this in the past.
Be Proactive in Your Cover Letter: Use your cover letter to demonstrate your proactive approach. Share specific instances where you’ve driven performance improvements or led a team to success, as this aligns perfectly with what we’re after.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at HARBRO LTD
✨Know Your Customer Feedback
Before the interview, dive deep into understanding how the company collects and uses customer feedback. Familiarise yourself with their current processes and think about how you can contribute to improving them. This shows your proactive nature and genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Coordinator, you'll be leading a team. Prepare examples of how you've successfully managed teams or projects in the past. Highlight your ability to drive performance against KPIs and how you've motivated others to achieve their goals.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer complaints or feedback scenarios. Think through your approach to root cause analysis and continuous improvement. Practising these responses will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've successfully liaised between different departments in previous roles. Use clear examples to illustrate your stakeholder management abilities and how you've ensured customer voices are heard across the business.