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- Tasks: Lead a team to gather and analyse customer feedback for impactful improvements.
- Company: Join a dynamic company focused on enhancing customer experiences.
- Benefits: Full-time role with potential for hybrid work and career development.
- Other info: Opportunity to work closely with various departments and influence key decisions.
- Why this job: Be the voice of the customer and drive meaningful change in the business.
- Qualifications: 2+ years in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Department: Customer Feedback, Commercial Markethill or Birkhill (full time 8-5 - office based - may consider hybrid)
We are looking for a proactive and driven Customer Feedback Team Leader to champion the voice of the customer across our business. This is a hands-on leadership role where you will oversee the collection, analysis, and response to customer feedback, ensuring insights translate into meaningful improvements across our products, services, and customer experience.
You will lead and develop a dedicated team, drive performance against KPIs, and work closely with cross-functional departments to ensure customer feedback shapes business decisions.
- Drive root cause analysis to support continuous improvement and cost control
- Act as a key liaison between customers and internal teams including Sales, Operations, Transport, Quality, and Customer Service
- Escalate key risks, trends, and issues to senior leadership
- Conduct regular 1-2-1s and performance reviews
- Oversee absence management, engagement, and performance
- Recommend and implement strategies to enhance the customer experience
- Support business-wide continuous improvement initiatives
Minimum 2 years' experience in a customer service, support, or feedback-focused role
Excellent communication and stakeholder management abilities
Proficient in Microsoft Office, particularly Excel and Word
Customer Service and Community Co-ordinator in Turriff employer: HARBRO LTD
Contact Detail:
HARBRO LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Community Co-ordinator in Turriff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We suggest practising common interview questions and tailoring your answers to highlight your customer service experience. Show them you’re the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We recommend mentioning something specific from the interview to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that Customer Service and Community Co-ordinator role!
We think you need these skills to ace Customer Service and Community Co-ordinator in Turriff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service and Community Co-ordinator. Highlight your experience in customer feedback and any leadership roles you've had, as we want to see how you can champion the voice of the customer.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your skills align with our mission at StudySmarter. Don’t forget to mention specific examples of how you've driven improvements in customer experience.
Showcase Your Communication Skills: Since this role involves liaising with various teams, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and consider including examples of how you've effectively managed stakeholder relationships in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us at StudySmarter!
How to prepare for a job interview at HARBRO LTD
✨Know Your Customer Feedback
Make sure you understand the importance of customer feedback in the role. Research how the company collects and uses feedback to improve their services. Be ready to discuss specific examples of how you've used customer insights to drive improvements in your previous roles.
✨Showcase Your Leadership Skills
As a Customer Service and Community Co-ordinator, you'll be leading a team. Prepare to share your leadership experiences, focusing on how you've motivated teams, conducted performance reviews, and managed absence. Use concrete examples to illustrate your approach to developing team members.
✨Demonstrate Cross-Functional Collaboration
This role requires working closely with various departments. Think about times when you've successfully collaborated with other teams, such as Sales or Operations. Be ready to explain how you facilitated communication and ensured that customer feedback was effectively integrated into business decisions.
✨Prepare for KPI Discussions
Familiarise yourself with key performance indicators relevant to customer service. Be prepared to discuss how you've driven performance against KPIs in the past. Highlight any strategies you've implemented to enhance customer experience and how you measured their success.