At a Glance
- Tasks: Deliver top-notch customer service and manage orders efficiently.
- Company: Join a dedicated team in a fast-paced environment.
- Benefits: Gain valuable experience and develop your skills in customer relations.
- Other info: Opportunity for growth in a supportive workplace.
- Why this job: Make a real impact by ensuring customer satisfaction every day.
- Qualifications: Fluent English, strong problem-solving skills, and a team player attitude.
The predicted salary is between 22000 - 26000 € per year.
Are you passionate about delivering excellent customer service and building strong relationships? We are looking for a Customer Services Assistant to join our team in Birkhill, Lesmahagow.
About the Role
As part of our Customer Services Department, you'll play a key role in ensuring our customers receive high-quality products and services, on time and in full. You'll act as a first point of contact for customers, handling orders, enquiries, and service updates, while supporting colleagues across Sales, Transport, Production, and Operations. This is a fast-paced role where you'll be responsible for providing accurate information, solving problems efficiently, and ensuring our customers always feel valued.
Key Responsibilities
- Taking and processing orders via phone, email, or app.
- Responding promptly and professionally to customer enquiries.
- Keeping customers informed of any changes or delays and managing orders through to completion.
- Managing pre-emption and standing orders for a portfolio of customers.
- Running reports and taking action where required.
- Arranging veterinary prescriptions for medicated feed in line with legal requirements.
- Reporting transport or service failures.
- Supporting departmental KPI targets and objectives.
- Maintaining clear communication with both internal teams and external partners.
- Ensuring adequate cover during holidays or absence.
- Adhering to Health & Safety and company procedures.
What We're Looking For
Essential:
- Fluent in written and spoken English.
- Strong problem-solving skills and the confidence to make decisions.
- High level of integrity and reliability.
- Ability to work well under pressure.
- A strong team player with excellent communication skills.
Desired:
- Previous experience in a similar role.
- A broad understanding of the agricultural industry.
Why Join Us?
This is an excellent opportunity to be part of a dedicated team where your contribution will directly support the success of the business and satisfaction of our customers.
Location: Birkhill, Lesmahagow
Reporting to: Group Customer Services Manager
Monday to Friday 8.00am to 5.00pm (40 hours per week)
Immediate start Customer service assistant in Lanark employer: HARBRO LTD
Join our dynamic team in Birkhill, Lesmahagow, where we prioritise a supportive work culture that values your contributions and fosters professional growth. As a Customer Service Assistant, you'll enjoy a collaborative environment with opportunities to enhance your skills while ensuring customer satisfaction is at the forefront of our operations. We offer competitive benefits and a commitment to employee development, making us an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Immediate start Customer service assistant in Lanark
✨Tip Number 1
Get to know the company! Research their values and mission so you can show how your passion for customer service aligns with what they stand for. This will help you connect better during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and confident in your responses is key. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Immediate start Customer service assistant in Lanark
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service right from the start! Use your application to highlight any experiences where you've gone above and beyond for customers. We love seeing that passion shine through!
Tailor Your Application:Make sure to customise your application to fit the role. Mention specific skills or experiences that relate directly to the responsibilities listed in the job description. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HARBRO LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you've excelled in this area. Think of specific situations where you solved problems or went above and beyond for a customer. This will demonstrate your capability and passion for delivering excellent service.
✨Practice Problem-Solving Scenarios
Expect to face some situational questions during the interview. Practice responding to scenarios that involve handling customer complaints or managing orders under pressure. This will not only help you think on your feet but also showcase your strong problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, company culture, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
