At a Glance
- Tasks: Deliver top-notch customer service and manage orders efficiently.
- Company: Join a dedicated team in a fast-paced environment.
- Benefits: Competitive pay, supportive team culture, and career growth opportunities.
- Other info: Ideal for those looking to kickstart their career in customer service.
- Why this job: Make a real difference by ensuring customer satisfaction every day.
- Qualifications: Fluent English, strong problem-solving skills, and a team player attitude.
The predicted salary is between 20000 - 25000 € per year.
Are you passionate about delivering excellent customer service and building strong relationships? We are looking for a Customer Services Assistant to join our team in Birkhill, Lesmahagow.
About the Role
As part of our Customer Services Department, you'll play a key role in ensuring our customers receive high-quality products and services, on time and in full. You'll act as a first point of contact for customers, handling orders, enquiries, and service updates, while supporting colleagues across Sales, Transport, Production, and Operations. This is a fast-paced role where you'll be responsible for providing accurate information, solving problems efficiently, and ensuring our customers always feel valued.
Key Responsibilities
- Taking and processing orders via phone, email, or app.
- Responding promptly and professionally to customer enquiries.
- Keeping customers informed of any changes or delays and managing orders through to completion.
- Managing pre-emption and standing orders for a portfolio of customers.
- Running reports and taking action where required.
- Arranging veterinary prescriptions for medicated feed in line with legal requirements.
- Reporting transport or service failures.
- Supporting departmental KPI targets and objectives.
- Maintaining clear communication with both internal teams and external partners.
- Ensuring adequate cover during holidays or absence.
- Adhering to Health & Safety and company procedures.
What We're Looking For
Essential:
- Fluent in written and spoken English.
- Strong problem-solving skills and the confidence to make decisions.
- High level of integrity and reliability.
- Ability to work well under pressure.
- A strong team player with excellent communication skills.
Desired:
- Previous experience in a similar role.
- A broad understanding of the agricultural industry.
Why Join Us?
This is an excellent opportunity to be part of a dedicated team where your contribution will directly support the success of the business and satisfaction of our customers.
Location: Birkhill, Lesmahagow
Reporting to: Group Customer Services Manager
Monday to Friday 8.00am to 5.00pm (40 hours per week)
Customer Service Assistant - Immediate start in Lanark employer: HARBRO LTD
Join our dynamic team in Birkhill, Lesmahagow, where we prioritise a supportive work culture that values your contributions and fosters professional growth. As a Customer Service Assistant, you'll enjoy a collaborative environment with opportunities for skill development, all while ensuring our customers receive exceptional service. With a commitment to employee well-being and a focus on teamwork, we offer a rewarding career path in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Immediate start in Lanark
✨Tip Number 1
Get to know the company! Research their values, products, and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Assistant, you'll need to convey information clearly and professionally. Role-play with a friend or family member to get comfortable handling different customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the role and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team right away!
We think you need these skills to ace Customer Service Assistant - Immediate start in Lanark
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service right from the start! Use your application to highlight any experiences where you've gone above and beyond for customers. We love seeing that passion shine through!
Tailor Your Application:Make sure to customise your application to fit the role. Mention specific skills or experiences that relate directly to the responsibilities listed in the job description. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us what we need to know about you and why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HARBRO LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Assistant. Familiarise yourself with the key tasks like handling orders and responding to enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved customer issues or improved service delivery. Highlighting your problem-solving skills will show that you're ready to tackle challenges head-on, which is crucial in a fast-paced environment.
✨Practice Your Communication
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and how they relate to the job.
✨Demonstrate Team Spirit
Be ready to discuss how you work well in a team. Share specific instances where you've collaborated with others to achieve a common goal. This will show that you’re not just a lone wolf but someone who values teamwork, which is essential in customer service.
