At a Glance
- Tasks: Deliver top-notch customer service and manage orders efficiently.
- Company: Join a dedicated team in a fast-paced environment.
- Benefits: Competitive salary, supportive team culture, and career growth opportunities.
- Other info: Work Monday to Friday, 8am to 5pm, in Birkhill, Lesmahagow.
- Why this job: Make a real difference by ensuring customer satisfaction every day.
- Qualifications: Fluent English, strong problem-solving skills, and a team player attitude.
The predicted salary is between 20000 - 25000 € per year.
Are you passionate about delivering excellent customer service and building strong relationships? We are looking for a Customer Services Assistant to join our team in Birkhill, Lesmahagow.
About the Role
As part of our Customer Services Department, you'll play a key role in ensuring our customers receive high-quality products and services, on time and in full. You'll act as a first point of contact for customers, handling orders, enquiries, and service updates, while supporting colleagues across Sales, Transport, Production, and Operations. This is a fast-paced role where you'll be responsible for providing accurate information, solving problems efficiently, and ensuring our customers always feel valued.
Key Responsibilities
- Taking and processing orders via phone, email, or app.
- Responding promptly and professionally to customer enquiries.
- Keeping customers informed of any changes or delays and managing orders through to completion.
- Managing pre-emption and standing orders for a portfolio of customers.
- Running reports and taking action where required.
- Arranging veterinary prescriptions for medicated feed in line with legal requirements.
- Reporting transport or service failures.
- Supporting departmental KPI targets and objectives.
- Maintaining clear communication with both internal teams and external partners.
- Ensuring adequate cover during holidays or absence.
- Adhering to Health & Safety and company procedures.
What We're Looking For
Essential:
- Fluent in written and spoken English.
- Strong problem-solving skills and the confidence to make decisions.
- High level of integrity and reliability.
- Ability to work well under pressure.
- A strong team player with excellent communication skills.
Desired:
- Previous experience in a similar role.
- A broad understanding of the agricultural industry.
Why Join Us?
This is an excellent opportunity to be part of a dedicated team where your contribution will directly support the success of the business and satisfaction of our customers.
Location: Birkhill, Lesmahagow
Reporting to: Group Customer Services Manager
Monday to Friday 8.00am to 5.00pm (40 hours per week)
Customer Service Assistant in Lanark employer: HARBRO LTD
Join our dynamic team in Birkhill, Lesmahagow, where we prioritise a supportive work culture that values your contributions and fosters professional growth. As a Customer Service Assistant, you'll enjoy a collaborative environment with opportunities to enhance your skills while ensuring our customers receive exceptional service. We offer competitive benefits and a commitment to employee development, making us an outstanding employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Lanark
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and confident in your responses is key. Role-play with a friend or family member to get comfortable handling different scenarios.
✨Tip Number 3
Show off your problem-solving skills during interviews! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your ability to handle the fast-paced environment of customer service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team in Birkhill, Lesmahagow.
We think you need these skills to ace Customer Service Assistant in Lanark
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service right from the start! In your application, share specific examples of how you've gone above and beyond to help customers in the past.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We want to know why you're the perfect fit for our Customer Service Assistant role!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon so we can easily understand your qualifications and experiences.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at HARBRO LTD
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their products and services, especially in the agricultural sector, as this will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved customer issues or handled difficult situations. This is crucial for a Customer Service Assistant role, so be ready to demonstrate your ability to think on your feet.
✨Practice Clear Communication
Since you'll be the first point of contact for customers, practice articulating your thoughts clearly and professionally. You might want to do mock interviews with friends or family to refine your communication skills.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, company culture, or specific challenges they face in customer service. This shows your enthusiasm and helps you gauge if it's the right fit for you.
