Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a dynamic Customer Service team to deliver exceptional experiences.
- Company: Join Harbro Ltd, a people-focused company that values collaboration and innovation.
- Benefits: Full-time role with competitive salary and opportunities for personal growth.
- Why this job: Make a real impact by shaping the future of customer service.
- Qualifications: Experience in customer service management and strong leadership skills required.
- Other info: Flexible working options and a supportive team environment await you.
The predicted salary is between 36000 - 60000 £ per year.
Location: Birkhill (with flexibility to support other sites as required)
Department: Customer Services
Reports to: Group Customer Services Manager
Responsible for: Customer Services Assistants
Monday to Friday 8-5pm (full time – office based)
Right to Work in the UK essential
At Harbro Group, our customers are at the heart of everything we do. We are looking for a Customer Services Manager to lead, develop, and inspire our Customer Services team, ensuring we deliver excellent service across all business areas. This is a hands‑on management role where you will oversee daily operations, drive process improvements, and play a key part in shaping the customer journey.
Key Responsibilities
- Lead, coach, and develop the Customer Services team to achieve KPIs and deliver an excellent customer experience.
- Assign and manage workloads to meet departmental targets and service level agreements.
- Monitor and report on team performance, using data and root cause analysis to identify improvements.
- Ensure effective collaboration with sales, operations, logistics, and compliance teams to deliver seamless service.
- Manage training and development for new and existing team members, ensuring adherence to policies, systems, and compliance requirements.
- Investigate and resolve customer service complaints, identifying preventative measures to enhance service quality.
- Take a proactive approach to continuous improvement, reviewing and refining processes to drive efficiency and customer satisfaction.
- Support day-to-day activities including order processing, call handling, and standing order management.
What We’re Looking For
- Proven experience in a Customer Service Management role.
- Strong leadership, coaching, and people management skills.
- Excellent communication, problem‑solving, and conflict resolution abilities.
- Proficiency in customer service systems and reporting.
- Ability to multitask, work under pressure, and maintain a customer‑first mindset.
- Experience in Agriculture, Food, or Manufacturing industries.
- Previous experience leading a high‑performing team.
- Knowledge of Microsoft Dynamics 365.
Why Join Us?
This is a fantastic opportunity to play a pivotal role in driving customer service excellence at Harbro. If you are a motivated leader with a passion for people, process improvement, and delivering exceptional service, we’d love to hear from you.
- Annual leave of 30 days including public holidays
- Company Pension Scheme (salary sacrifice)
- Staff Discount in our Retail Stores
- Employee Assistance Programme (EAP)
- Employee Referral Scheme
- Discount in Retail Stores
To apply please visit www.harbro.co.uk/careers
#J-18808-Ljbffr
Customer Service Manager employer: HARBRO LTD
Contact Detail:
HARBRO LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Don’t just sit back and wait for the job to come to you! Reach out directly to the job poster on LinkedIn or through their company website. A friendly message can make you stand out and show your enthusiasm for the role.
✨Tip Number 2
Prepare for a potential interview by researching Harbro Ltd and understanding their customer service philosophy. Knowing their values will help you tailor your responses and demonstrate that you’re the perfect fit for their team.
✨Tip Number 3
Network like a pro! Connect with current employees at Harbro Group on social media. They can provide insider tips and might even put in a good word for you, which could give you an edge over other candidates.
✨Tip Number 4
When you apply, make sure to highlight your leadership experience and problem-solving skills in your cover letter. Show them how you can lead their Customer Services team to success and improve customer satisfaction!
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Customer Service Manager role. Highlight your leadership experience and how it aligns with our focus on exceptional customer service. We want to see your personality shine through!
Showcase Your Achievements: When writing your CV, don’t just list your responsibilities. Instead, showcase your achievements in previous roles, especially those that demonstrate your ability to lead a team and improve customer satisfaction. Numbers and specific examples work wonders!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate clarity, and it helps us understand your qualifications better. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website at www.harbro.co.uk/careers. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at HARBRO LTD
✨Know Your Customer Service Stuff
Make sure you brush up on the latest trends and best practices in customer service. Be ready to discuss how you've led teams in the past, tackled challenges, and improved customer satisfaction. Show them you’re not just a manager but a passionate advocate for exceptional service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully coached and developed your team. Think about specific situations where you’ve motivated your team to hit KPIs or resolved conflicts. This is your chance to shine as a confident leader who can inspire others!
✨Be Data-Savvy
Since the role involves monitoring performance and using data insights, be ready to talk about how you've used analytics in previous roles. Bring examples of how you identified improvement opportunities through data and what actions you took to enhance service delivery.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss real-life scenarios where you’ve handled customer complaints or operational issues. Highlight your analytical approach and how you implemented preventative measures to avoid future problems. This will show that you’re proactive and committed to continuous improvement.
