At a Glance
- Tasks: Deliver top-notch customer service and manage orders efficiently.
- Company: Join a dynamic team in Birkhill, Lesmahagow focused on customer satisfaction.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Other info: Fast-paced role with a chance to collaborate across various departments.
- Why this job: Be the voice of our brand and make customers feel valued every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 € per year.
Are you passionate about delivering excellent customer service and building strong relationships? We are looking for a Customer Services Assistant to join our team in Birkhill, Lesmahagow.
About the Role
As part of our Customer Services Department, you’ll play a key role in ensuring our customers receive high-quality products and services, on time and in full. You’ll act as a first point of contact for customers, handling orders, enquiries, and service updates, while supporting colleagues across Sales, Transport, Production, and Operations. This is a fast-paced role where you’ll be responsible for providing accurate information, solving problems efficiently, and ensuring our customers always feel valued.
Key Responsibilities
- Taking and processing orders via phone, email, or app.
- Responding promptly and professionally to customer enquiries.
- Keeping customers informed of any changes or delays and managing orders through to completion.
- Managing pre-emption and standing orders for a portfolio of customers.
- Running reports and taking action where required.
- Arranging veterinary prescriptions for medicated feed in line with legal requirements.
- Reporting transport or service failures.
- Supporting departmental KPI targets and objectives.
- Maintaining clear communication with both internal teams and external partners.
- Ensuring adequate cover during holidays or absence.
- Adhering to Health and Safety regulations.
Customer Service Assistant employer: HARBRO LTD
Join our dynamic team in Birkhill, Lesmahagow, where we prioritise a culture of excellence and collaboration. As a Customer Service Assistant, you'll benefit from comprehensive training and development opportunities, ensuring your growth within the company while enjoying a supportive work environment that values your contributions. With a focus on delivering exceptional service, we foster strong relationships not only with our customers but also among our colleagues, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Assistant, you'll need to convey information clearly and professionally. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the company and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team in Birkhill, Lesmahagow.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you’re passionate about delivering excellent customer service. Share any experiences where you’ve gone the extra mile to help a customer, as this will resonate with our values.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific responsibilities from the job description, like handling orders or managing enquiries, to show you’re a perfect fit.
Be Clear and Concise:We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points if necessary to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HARBRO LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Assistant role. Familiarise yourself with the key responsibilities listed in the job description, such as handling orders and responding to enquiries. This will help you demonstrate your enthusiasm and readiness to take on the challenges of the position.
✨Showcase Your Communication Skills
As a Customer Service Assistant, communication is key. Prepare examples from your past experiences where you effectively communicated with customers or colleagues. Highlight how you handled difficult situations or resolved issues, as this will show your potential employer that you can maintain professionalism under pressure.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you successfully solved problems for customers. During the interview, share these stories to illustrate your ability to think on your feet and provide solutions efficiently. This will reassure the interviewer that you can handle the fast-paced nature of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the Customer Services Department. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
