At a Glance
- Tasks: Lead and modernise end-user support and workplace technology across a global firm.
- Company: HarbourVest, a dynamic firm with a collaborative and inclusive culture.
- Benefits: Hybrid work model, 18 remote days per quarter, competitive salary, and professional growth.
- Other info: Join a low turnover team that values diversity and innovative thinking.
- Why this job: Shape the future of technology experiences for employees worldwide in a supportive environment.
- Qualifications: 8+ years in technical support, strong leadership, and hands-on experience with endpoint management.
The predicted salary is between 56250 - 68750 £ per year.
For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.
In our collegial environment that’s marked by low turnover and high energy, you’ll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences. We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm.
This position will be a hybrid work arrangement. You will receive 18 remote workdays per quarter to use at your discretion, subject to manager approval. For example, you may choose to work in the office 4 days per week and take one remote day weekly (typically 13 weeks per quarter), leaving 5 additional remote days to be used as needed.
We seek a hands-on technical manager who can lead teams, own service delivery, and work alongside engineers to solve critical problems. Based in London, the role is responsible for end-user support across EMEA and our global Endpoint and Workplace Technology team. The right person will combine strong leadership with the technical depth to guide decisions, support the team through sophisticated environments, and contribute hands-on when needed.
This is an opportunity to lead the modernisation of device management and office technology across a global private markets' firm. You will help shape the future of end-user support, endpoint management, executive technology services, and workplace experiences across multiple regions. Working closely with technology and business leaders, you will drive operational excellence while delivering a seamless technology experience for employees worldwide.
The successful candidate will have run a technical support or endpoint function while remaining comfortable with hands-on work. The role requires someone who can provide clear direction, make informed decisions, support team development and delivery, and provide deep technical mentorship. Difficult issues should be solved alongside the team rather than simply passed on.
Responsibilities
- Manage end-user support across EMEA, including the London-based support team and Executive Support Specialist, and run the global Endpoint and Workplace Technology team across EMEA and other regions.
- Own difficult incidents, executive critical issues, technical changes, and recurring problems, working directly with the team to resolve them.
- Set daily priorities, clarify ownership, and help the team deliver support and project work.
- Lead Workplace Technology services, being responsible for the technology that enables collaboration (AV and meeting/event support), supports office operations, and delivers a high-quality workplace experience.
- Lead endpoint management operations, driving the processes, standards, and operational controls that keep devices and applications secure, healthy, and delivering a consistent user experience.
- Work with IT teams and suppliers across regions to fix issues and introduce improvements.
- Own service levels and operational performance, using service data, support trends, and user feedback to remove repeat issues, simplify support, and improve the user experience.
Skills and experience
- Hands-on experience in user support, endpoint device maintenance, or corporate technology across multiple sites.
- Experience managing Windows and macOS devices through Microsoft Intune and Jamf, including Windows Autopilot, application delivery, and device configuration.
- Solid understanding of Microsoft 365, Entra ID, endpoint security and compliance, collaboration tools, Cisco Room Kit devices and meeting-room technology, and networking basics.
- A methodical approach to troubleshooting, major incidents, and root-cause analysis.
- Hands-on ServiceNow experience, including incident, request, problem, change, knowledge, and service reporting.
- The ability to guide a team, connect with senior partners, and work across regions.
- Relevant technical and service-management certifications are encouraged, although equivalent practical experience will be equally valued.
Years of experience
8 + years of relevant experience
Location: London
Type: Full time
Director, Information Technology (Hybrid) in London employer: HarbourVest Partners
At HarbourVest, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our commitment to employee growth is evident through our supportive environment, where you can thrive while working on impactful projects in the dynamic field of product marketing. With flexible hybrid work arrangements and a focus on diversity, we empower our team members to develop their skills and contribute meaningfully to our clients and partners.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Information Technology (Hybrid) in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HarbourVest Partners values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HarbourVest Partners might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HarbourVest Partners!
✨Direct Apply to HarbourVest Partners
Let's not forget to apply directly through the HarbourVest Partners website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Director, Information Technology (Hybrid) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HarbourVest Partners.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HarbourVest Partners. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HarbourVest Partners
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
