At a Glance
- Tasks: Lead and optimise traffic management operations across multiple depots in a fast-paced environment.
- Company: Rapidly growing company delivering essential utility services across the UK.
- Benefits: Competitive salary up to £50k, benefits, and a supportive work culture.
- Other info: Join a dynamic team focused on quality, safety, and customer satisfaction.
- Why this job: Make a real impact by ensuring high-quality service delivery and operational excellence.
- Qualifications: Experience in operational management and traffic management, with strong leadership skills.
The predicted salary is between 40500 - 49500 £ per year.
Location: Reading
Salary: Up to £50k + benefits
Hours: Monday–Friday, 7:00am–5:00pm (50 hours per week)
About the Company
Established in 2013, my client has rapidly grown to become a trusted partner for clients across the UK, delivering award-winning services across the clean water, wastewater, gas, multi-utilities and highways sectors. The business works closely with clients and partners to maintain the essential utility services that keep modern life moving, with a strong focus on quality, safety, customer service and operational excellence.
The Role
We are looking for an experienced Regional Operations Manager – Traffic Management to take responsibility for the operational performance of multiple Traffic Management depots across Reading and surrounding areas. This is a senior operational leadership position with significant responsibility. You will lead delivery across a multi-depot network, ensuring services are delivered safely, efficiently and profitably within a fast-paced environment incorporating both planned and reactive work. Working with regional and national clients across a broad range of commercial and industrial sectors, you will ensure consistently high levels of service while delivering against contractual SLAs, KPIs, budgets and commercial targets. You will play a key role in maintaining and enhancing the company's reputation for quality, reliability and customer service.
Key Responsibilities
- Take overall responsibility for the delivery of budget.
- Lead a high-volume, 24/7 reactive and planned Traffic Management operation across a diverse client base.
- Ensure smooth, effective and proactive service delivery across the depot network.
- Drive consistency, quality and operational excellence across all service streams.
- Lead by example, embedding the company's values and creating a strong performance culture.
- Ensure customer requirements remain at the heart of operational decision-making.
- Manage the cost-effective delivery of services while maintaining exceptional standards of quality.
- Ensure client SLAs and KPIs are consistently achieved and exceeded.
- Act as the key operational point of contact for day-to-day issues across the region.
- Work closely with Depot Managers to drive accountability, productivity and profitability.
- Motivate, coach and develop teams to adopt a right-first-time approach.
- Identify opportunities to improve operational efficiency, customer service and commercial performance.
- Ensure teams consistently deliver a safe, compliant and professional service.
- Build strong relationships with clients, colleagues and key stakeholders across the business.
About You
The successful candidate will be an experienced operational leader with a strong background in Traffic Management and/or a reactive service environment. You will be commercially aware, highly organised and confident managing multiple teams and locations. Most importantly, you'll be able to demonstrate a track record of leading people and delivering profitable operational performance.
Essential Experience & Qualifications
- Previous experience in an Operational Management role.
- Proven experience leading and supervising large teams.
- Strong experience within Traffic Management or a similar reactive service environment.
- NRSWA accreditation.
- LANTRA 12ABCD qualification.
- Good knowledge of permit schemes.
- Full UK driving licence.
- Confident using operational systems and technology.
- Strong commercial and financial awareness.
- Excellent leadership, coaching and motivational skills.
- Ability to manage multiple priorities in a fast-paced, reactive environment.
- Self-motivated with the ability to work independently and make effective decisions.
- Strong communication and stakeholder management skills.
What We're Looking For
This is a role for someone who thrives in a busy operational environment and enjoys taking ownership of performance across multiple sites. You'll need to be an engaging leader who can bring teams together, drive accountability and ensure operational delivery translates into a profitable, high-quality service for customers. If you have strong Traffic Management experience and are ready to take the next step into a senior regional leadership position, we'd be keen to hear from you. Apply today to find out more.
Regional Operations Manager in Reading employer: Harbourne Associates
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StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Manager in Reading
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Harbourne Associates.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Harbourne Associates. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Regional Operations Manager in Reading
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Harbourne Associates, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Harbourne Associates and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Harbourne Associates. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Harbourne Associates
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Harbourne Associates.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Harbourne Associates.
