National Account Manager (London Area)

Global Beauty and Personal Care Company

National Account Manager – eCommerce Retailers

Hybrid (2–3 days Covent Garden, London)

£45K–£52K + bonus + benefits – Full package

Permanent, Full Time

Join a global beauty and personal care brand recognised for its innovation, bold product offering, and strong footprint across consumer markets.

We’re hiring a commercially driven and strategic E-Commerce National Account Manager to accelerate growth across a key online retail partners in the UK and ROI. Reporting to the UK&I Director of Sales, you’ll work cross-functionally and closely with your customers to drive sales, improve operational efficiency, and deliver exceptional brand execution online.

We’re open to talent from a variety of commercial retail backgrounds – including National Account Managers, National Account Executives, Buyers, and Merchandisers – especially those experienced with complex retailers.

What You’ll Be Doing

• Build strong, consultative relationships with your assigned retail partners to drive sales, market share, and profitability.
• Manage and grow a portfolio of high-value accounts, developing tailored strategies for each partner.
• Lead monthly commercial reviews and planning sessions with your accounts, identifying growth opportunities and refining promotional activity.
• Negotiate key commercial terms, marketing exposure, and consumer engagement initiatives across your partners.
• Collaborate closely with the digital marketing team to drive brand visibility, conversion, and ROI.
• Take full ownership of forecasting and stock management (S&OP), working with internal supply chain and demand planning teams to ensure product availability.
• Support the development and execution of a promotional calendar by account, tracking performance and managing associated rebates.
• Consolidate and analyse commercial data in partnership with finance and sales teams to monitor performance and guide decision-making.
• Manage the full order process, from forecast through to delivery, ensuring excellent customer experience and internal alignment.
• Maintain up-to-date product and SKU information, sharing changes with relevant internal and external stakeholders.
• Partner with logistics teams and customer services to manage the critical path, ensuring smooth execution from warehouse to consumer.
• Identify new commercial opportunities in line with the broader channel strategy and evolving market trends.

What We’re Looking For

• Strong sales experience managing national or key accounts, ideally with complex retailers from either; High Street, Grocery, Premium Retail or eCommerce.
• Experience could also come from buying or merchandising roles with strong commercial responsibility.
• Background in fast-paced, promotional-led industries such as beauty, personal care, or consumer goods.
• Commercially sharp with confidence negotiating with senior stakeholders and influencing cross-functional teams.
• Data-driven, with a clear understanding of KPIs, promotional analysis, and commercial reporting.
• A passion for retail and digital growth, with a proactive, energetic approach and a natural drive to win.
• Collaborative, solutions-focused, and ready to work closely with marketing, supply chain, finance, and logistics teams.
• UK based, with the ability to travel across the UK and ROI when required.

Please go ahead and apply now or alternatively email your CV to tom.richards@harbourneassociates.com