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- Tasks: Manage customer orders, liaise with clients, and handle enquiries in a fast-paced environment.
- Company: Global beauty company focused on innovation and sustainability.
- Benefits: Competitive salary, 25 days holiday, birthday off, and monthly product allowance.
- Why this job: Join a mission-driven team and make a real impact in the beauty industry.
- Qualifications: Strong communication skills and experience in customer service or administration preferred.
- Other info: Opportunities for career growth in a supportive and friendly team.
The predicted salary is between 24000 - 30000 £ per year.
Location: Office Based: Acton, London
Employment Type: Full-Time, Permanent (Mon-Fri, 9am-5pm based in the office)
Salary: £28,000-30,000 per annum
We are seeking a highly organised and proactive Customer Service & Operations Administrator to join our client’s dynamic team. This role is perfect for someone who thrives in a fast-paced environment, has excellent communication skills, and enjoys delivering exceptional service to clients and retailers.
Key Responsibilities:- Order Processing: Efficiently manage and process customer orders, ensuring accuracy and timely dispatch.
- Client Liaison: Maintain strong relationships with retailers, stocklists, and professional clients, including spas, hotels, clinics, and boutiques.
- Handling Enquiries & Complaints: Respond to web enquiries and resolve customer issues in a professional and timely manner.
- Logistics Coordination: Organise and manage post and deliveries via Royal Mail, DHL, UPS, and other courier services.
- Office Management: Oversee general administrative tasks such as ordering stationery, employee discounts, managing emails, and handling phone calls.
- Experience using Sage 200 is preferred but not necessary.
- Strong organisational skills with the ability to multitask and prioritise workload.
- Excellent verbal and written communication skills.
- Experience in customer service or administration is desirable.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- A proactive and problem-solving attitude with a keen attention to detail.
- Competitive salary of up to £30,000 per annum
- A supportive and friendly team environment
- Opportunities for career growth and development
- 25 days holiday + public bank holidays
- Day off for your birthday!
- Pension scheme
- Monthly product allowance… and more!
This is an exciting opportunity to be part of a mission-driven company committed to innovation, sustainability, and client satisfaction. You’ll join a team that values empowerment, ownership, and collaborative growth. If you’re ready to make a meaningful impact in a company with a renewed vision and ambitious global growth plans, we want to hear from you.
Apply today to take your career to the next level in the beauty industry!
Customer Service Administrator in Acton employer: Harbourne Associates
Contact Detail:
Harbourne Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Acton
✨Tip Number 1
Network like a pro! Reach out to people in the beauty industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show your passion for the beauty industry and how you can contribute to their mission. We want to see that spark!
✨Tip Number 3
Practice your communication skills. Whether it’s handling enquiries or resolving complaints, being articulate and confident will set you apart. Role-play with a friend if you need to!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Administrator in Acton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant administrative skills to show us you're the perfect fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the beauty industry and how your proactive attitude can contribute to our team. Keep it concise but engaging!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application is clear and free of errors. This is your opportunity to demonstrate your attention to detail and professionalism right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Harbourne Associates
✨Know the Company Inside Out
Before your interview, take some time to research the beauty company thoroughly. Understand their products, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Administrator, communication is key. Prepare examples of how you've successfully handled customer enquiries or complaints in the past. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise your workload. You might want to share specific tools or methods you use to stay organised, especially if you have experience with order processing or logistics coordination.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
