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- Tasks: Join our Housing Team to manage tenancies and support tenants effectively.
- Company: Harbour Homes is the largest social landlord in Leith and north Edinburgh, dedicated to affordable housing.
- Benefits: Enjoy hybrid working, a supportive culture, and opportunities for personal growth.
- Why this job: Make a positive impact on communities while developing your skills in housing management.
- Qualifications: 2 years' experience in housing management and relevant qualifications required.
- Other info: We are committed to diversity and offer interviews to disabled candidates meeting criteria.
The predicted salary is between 30000 - 42000 £ per year.
Location: Edinburgh, hybrid working
About Harbour:
Harbour Homes is Leith and north Edinburgh’s biggest social landlord, providing thousands of affordable homes from Portobello to Granton and everywhere in between. We’ve been contributing to the regeneration of local areas since 1975, and it’s our mission to: ‘make a positive impact on people’s lives in Leith and north Edinburgh by providing affordable homes and services and creating brilliant communities.
About the role:
This is a brilliant opportunity to join our Housing Team at Harbour. In this role you will deliver effective and efficient housing management services to tenants and other customers. You will manage a case load of tenancies ensuring the risk of rent loss to Harbour Homes is minimised and tenant issues relating to sustaining their tenancy are effectively supported and resolved.
You will be specifically accountable for ensuring the effective delivery of the following technical/specialist functions:
- Allocation and void management
- Tenancy management and sustainment
- Rent collection and arrears management
- Antisocial behaviour management
- Estate management
About you:
You must:
- Have at least 2 years’ experience of working in a housing and estate management role
- Have experience of using a computer based integrated customer management system
- Be educated to Scottish Credit and Qualifications Framework level 9 in a relevant subject
- Hold a membership of the Chartered Institute of Housing
Disclosure:
A basic disclosure check is required. This role is covered by the Rehabilitation of Offenders Act 1974.
How to apply:
If you would like to be considered for this opportunity, please submit an online application via our website, please select the s1jobs apply button to be redirected to our website. You will find more information about this role and working for Harbour Homes in the job description and summary of the main Harbour Homes Rewards and Benefits.
Closing date for applications: Sunday 20th April 2025
Interviews will be held week commencing 28th April 2025
We have an Investors in Diversity Silver award and as an accredited Disability Confident employer, we will offer an interview to disabled candidates who meet the minimum criteria for the role.
Scottish Charity No. SC027945
Please note we do not accept agency referrals.
Housing Officer employer: Harbour
Contact Detail:
Harbour Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing policies and regulations in Edinburgh. Understanding local laws and practices will not only help you in the role but also impress the interviewers with your knowledge of the area.
✨Tip Number 2
Network with current or former employees of Harbour Homes or similar organisations. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed tenancy issues or resolved conflicts. Having concrete examples ready will demonstrate your experience and problem-solving skills effectively.
✨Tip Number 4
Research Harbour Homes' recent projects and community initiatives. Showing that you are aware of their contributions to the local area will highlight your genuine interest in the organisation and its mission.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Officer position. Tailor your application to highlight relevant experience in housing and estate management.
Highlight Relevant Experience: Make sure to emphasise your two years of experience in housing and estate management. Provide specific examples of how you've managed tenancies, dealt with rent collection, or handled antisocial behaviour.
Showcase Your Qualifications: Mention your educational background, especially if you have qualifications at Scottish Credit and Qualifications Framework level 9. If you're a member of the Chartered Institute of Housing, be sure to include that as well.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you're passionate about the role and how you can contribute to Harbour Homes' mission. Make it personal and connect your values with those of the organisation.
How to prepare for a job interview at Harbour
✨Know Your Housing Management Basics
Make sure you brush up on your knowledge of housing management principles, especially around tenancy sustainment and rent collection. Being able to discuss these topics confidently will show that you understand the core responsibilities of the role.
✨Demonstrate Your Experience
Prepare specific examples from your past roles that highlight your experience in housing and estate management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly demonstrate how you've successfully managed tenancies or resolved tenant issues.
✨Familiarise Yourself with Harbour Homes
Research Harbour Homes and its mission to provide affordable housing in Edinburgh. Understanding their values and community impact will help you align your answers with their goals during the interview.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the role and the team you'll be working with. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
