At a Glance
- Tasks: Lead hotel operations, ensuring guest satisfaction and exceeding targets.
- Company: Join Harbour Hotels, a prestigious brand with stunning locations and a vibrant culture.
- Benefits: Competitive salary, career progression, discounts, and meals included on duty.
- Other info: Exciting opportunities for growth within a dynamic team.
- Why this job: Be a key player in a luxury hotel environment and make a real impact.
- Qualifications: Passion for hospitality and experience in a 5-star setting preferred.
The predicted salary is between 28350 - 34650 £ per year.
Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South.
Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique Har SPA brand across many of our sites.
In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.
The role… As Operations Manager you will be the strategic business leader for the hotel to deliver strategies, provide exemplary leadership to ensure all targets are met and exceeded whilst being a true people’s champion.
This role will be involved in every aspect of the hotel operation important to the commercial viability and ultimate guest satisfaction.
The Operations Manager will be the key support to the General Manager whilst in the operation and will deputise in the absence of the General Manager.
You will need to be truly passionate about hospitality and have a keen eye for detail.
Previous experience working within a 5 star environment is desirable.
What’s in it for you….
At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team.
Here are just some of the benefits you will receive upon joining the crew: Excellent progression opportunities within the Harbour Hotels Group Individual and bespoke career and progression pathways Competitive salary across all roles Unique on the job training and development with an opportunity for internal promotions within any of our properties.
Hotel stay and Food and Beverage discounts across the Harbour Hotels Group Access to an exciting benefits and discount platform Employee Assistance Program Meals included whilst on duty #J-18808-Ljbffr
Operations Manager in Surrey employer: Harbour Hotels
Harbour Hotels is an exceptional employer, offering a dynamic work environment where teamwork and efficiency are valued. With a focus on employee growth, we provide bespoke career pathways and on-the-job training, ensuring that our Kitchen Porters not only contribute to a fast-paced kitchen but also develop their skills for future advancement. Located in a vibrant area, our hotel fosters a supportive culture that prioritises both personal and professional development, making it an ideal place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Surrey
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Harbour Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Harbour Hotels
Don't be shy about reaching out to Harbour Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Surrey
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Harbour Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Harbour Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
