Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage bookings, upsell treatments, and handle daily reception duties.
- Company: Join Harbour Hotels, a luxury hotel collection in stunning locations across the South.
- Benefits: Enjoy discounts on stays, spa treatments, food, and health support for you and your family.
- Why this job: Be part of a vibrant team in a stylish environment with great progression opportunities.
- Qualifications: A friendly personality is key; experience with spa systems is a plus but not required.
- Other info: Full training provided, meals included while on duty, and unique uniforms designed for you.
The predicted salary is between 24000 - 36000 £ per year.
Overview
The role…We have a superb opportunity for a Spa Receptionist to join the team. As Spa Receptionist, your duties will include welcoming guests and members to the spa, making spa bookings, upselling treatments and spa products, show rounds, cashing up and general day-to-day spa reception duties. You will have a friendly and outgoing personality and a passion for service excellence. Knowledge of spa reservations systems would be a distinct advantage, although not essential as full training will be given.
Responsibilities
- Welcoming guests and members to the spa
- Making spa bookings
- Upselling treatments and spa products
- Showing guests around the spa facilities
- Cashing up and handling day-to-day spa reception duties
- Providing a friendly, service-focused experience
Who we are
Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. Introducing lifestyle luxury to the marina and city, Southampton Harbour Hotel & Spa has transformed Ocean Village with its striking super-yacht inspired design. Featuring stunning contemporary interiors, alongside the group’s award-winning restaurant and spa brands and the city’s most exciting rooftop destination bar, the hotel’s unique design reflects Southampton’s thriving marine culture and offers a gateway to the beautiful Solent. On the ground floor, The Jetty restaurant, already an award-winning concept drifts out onto an extensive outdoor terrace, featuring luxury relaxation pods to take in the marina views. A further large open plan lounge provides the perfect setting for informal drinks and dining. The top floor features ‘HarBAR on 6th’, a spectacular rooftop destination bar, kitchen and club, with outdoor fire pits and a wood fired pizza oven. Head here for great cocktails, relaxed dining and the most stunning sunset views. The hotel features Southampton’s most impressive events space – perfect for weddings and events with the capacity for up to 250 guests.
What’s in it for you
- Discounts: Discounted room rates for all Crew, across all Harbour Hotels
- Treat yourself with 25% discount on HarSPA and Temple Spa treatments, across our 11 spas
- Enjoy 25% discount on food and drink in our 16 buzzy bars and destination restaurants
- Health & Wellbeing: Mental health and wellbeing support, for you and your immediate family
- 24/7 GP services, for you and your immediate family
- Bespoke nutrition & fitness advice for all Crew
- Group Life Cover
- Reward & Recognition: Group and hotel based incentive schemes
- Opportunity to attend our annual black tie Harbour Heroes awards
- Development: Excellent progression opportunities within Harbour Hotels
- Individual and bespoke career and progression pathways
- Unique on-the-job training and development with an opportunity for internal promotions within the group
- The usual bits: Meals included whilst on duty
- Competitive salary across all roles
- Sophisticated & unique uniforms designed for Harbour Hotels
#J-18808-Ljbffr
Spa Receptionist employer: Harbour Hotels
Contact Detail:
Harbour Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with the spa industry and the specific services offered at Southampton Harbour Hotel & Spa. Understanding their unique treatments and products will help you engage with guests and upsell effectively during your interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Spa Receptionist. This could include handling bookings, addressing guest inquiries, or managing complaints, which will demonstrate your readiness for the role.
✨Tip Number 3
Network with current or former employees of Harbour Hotels to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
✨Tip Number 4
Showcase your passion for service excellence by preparing examples of how you've gone above and beyond in previous roles. Highlighting your commitment to guest satisfaction will resonate well with the hiring team.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hospitality or spa environments. Emphasise skills like communication, organisation, and a friendly personality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and your enthusiasm for the Spa Receptionist role. Mention any specific experiences that demonstrate your ability to welcome guests and handle bookings effectively.
Highlight Relevant Skills: If you have experience with spa reservation systems or similar software, be sure to mention it. Even if you don't, express your willingness to learn and adapt quickly to new systems during training.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Harbour Hotels
✨Show Your Personality
As a Spa Receptionist, having a friendly and outgoing personality is key. Make sure to showcase your warmth and enthusiasm during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your passion for service excellence.
✨Know the Company
Familiarise yourself with Harbour Hotels and their unique offerings, especially the HarSPA brand. Understanding their values and what sets them apart will help you answer questions more effectively and show that you're genuinely interested in being part of their team.
✨Prepare for Role-Specific Questions
Anticipate questions related to spa bookings, upselling treatments, and handling cash transactions. Think of examples from your past experiences where you've successfully managed similar tasks, even if they were in a different context.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role and the company culture. This not only shows your interest but also helps you determine if this is the right fit for you. Consider asking about training opportunities or how success is measured in the role.