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- Tasks: Welcome guests, manage bookings, and provide excellent customer service at the spa.
- Company: Join Harbour Hotels, a prestigious hotel group known for luxury and exceptional hospitality.
- Benefits: Enjoy competitive pay, career progression, discounts on stays, and meals while on duty.
- Why this job: Be part of a vibrant team in a growing brand with unique training opportunities.
- Qualifications: Friendly personality; experience with spa systems is a plus but not required.
- Other info: Stylish uniform provided and full training offered to help you succeed.
The predicted salary is between 20000 - 30000 £ per year.
Who we are… Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.
The role… We have a superb opportunity for a Spa Receptionist to join the team. As Spa Receptionist your duties will include welcoming guests and members to the spa, making spa bookings, upselling treatments and spa products, show rounds and general day to day spa reception duties. You will have a friendly and outgoing personality and a passion for service excellence. Knowledge of spa reservations systems would be a distinct advantage, although not essential as full training will be given.
What’s in it for you… At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:
- Excellent progression opportunities within the Harbour Hotels Group
- Individual and bespoke career and progression pathways
- Competitive salary across all roles
- Unique on the job training and development with an opportunity for internal promotions within any of our properties.
- Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
- Access to an exciting benefits and discount platform
- Employee Assistance Program
- Stylish boutique uniform specially designed for Harbour Hotels
- Meals included whilst on duty
Spa Receptionist employer: Harbour Hotels
Contact Detail:
Harbour Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with the Harbour Hotels brand and its unique offerings, especially the HarSPA concept. Understanding their values and services will help you connect better with the team during interviews.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. As a Spa Receptionist, you'll need to demonstrate a friendly and outgoing personality, so showcasing your ability to handle various guest interactions is key.
✨Tip Number 3
Network with current or former employees of Harbour Hotels on platforms like LinkedIn. They can provide valuable insights into the company culture and what they look for in candidates, which can give you an edge.
✨Tip Number 4
Prepare to discuss your passion for wellness and spa treatments during the interview. Showing genuine interest in the spa industry and how you can contribute to enhancing guest experiences will make you stand out.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Spa Receptionist. Highlight your relevant experience in customer service and any knowledge of spa treatments or booking systems.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Spa Receptionist role. Emphasise your friendly personality, service excellence, and any previous roles in hospitality or customer-facing positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your enthusiasm for working at Harbour Hotels. Mention specific reasons why you want to join their team and how you can contribute to their service excellence.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Harbour Hotels
✨Show Your Passion for Service
As a Spa Receptionist, your enthusiasm for providing excellent service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Familiarise Yourself with Spa Treatments
While knowledge of spa reservation systems is a plus, understanding the various treatments and products offered can set you apart. Research common spa services and be ready to discuss them during the interview.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, as you'll need to interact with guests and team members regularly.
✨Prepare Questions About the Role
Show your interest by preparing thoughtful questions about the Spa Receptionist position and the Harbour Hotels culture. This demonstrates your eagerness to learn and engage with the team.
