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For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and promote spa treatments in a vibrant environment.
- Company: Join Harbour Hotels, a luxury brand with stunning locations and a focus on service excellence.
- Benefits: Enjoy discounts on stays, spa treatments, food, and health support for you and your family.
- Why this job: Be part of a dynamic team in a beautiful setting, making guests feel amazing.
- Qualifications: Friendly personality; experience with spa systems is a plus but not required.
- Other info: Great career growth opportunities and unique training to help you shine.
The predicted salary is between 1200 - 1800 £ per month.
The role… We have a superb opportunity for a Spa Receptionist to join the team. As Spa Receptionist, your duties will include welcoming guests and members to the spa, making spa bookings, upselling treatments and spa products, show rounds, cashing up and general day-to-day spa reception duties. You will have a friendly and outgoing personality and a passion for service excellence. Knowledge of spa reservations systems would be a distinct advantage, although not essential as full training will be given.
What’s in it for you…
- Discounted room rates for all Crew, across all Harbour Hotels
- 25% discount on HarSPA and Temple Spa treatments, across our 11 spas
- 25% discount on food and drink in our 16 buzzy bars and destination restaurants
- Mental health and wellbeing support, for you and your immediate family
- 24/7 GP services, for you and your immediate family
- Bespoke nutrition & fitness advice for all Crew
- Group Life Cover
- Group and hotel based incentive schemes
- Opportunity to attend our annual black tie Harbour Heroes awards
- Excellent progression opportunities within Harbour Hotels
- Individual and bespoke career and progression pathways
- Unique on-the-job training and development with an opportunity for internal promotions within the group
- Meals included whilst on duty
- Competitive salary across all roles
- Sophisticated & unique uniforms designed for Harbour Hotels
Spa Receptionist employer: Harbour Hotels
Contact Detail:
Harbour Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Get to know the spa and its offerings inside out! Familiarise yourself with the treatments, products, and the overall vibe of HarSPA. This way, when you chat with guests, you can upsell like a pro and make them feel right at home.
✨Tip Number 2
Practice your people skills! As a Spa Receptionist, you'll be the first point of contact for guests. So, work on your warm greetings and friendly banter. A genuine smile and a welcoming attitude can make all the difference in creating a memorable experience.
✨Tip Number 3
Network like it’s your job! Connect with current employees or others in the industry through social media or local events. They might have insider tips or even refer you directly to the hiring team at Harbour Hotels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest openings and updates about our fabulous hotels and spas right there.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Your Personality: As a Spa Receptionist, we want to see your friendly and outgoing personality shine through in your application. Use a warm tone and let your passion for service excellence come across in your writing.
Tailor Your Application: Make sure to customise your application to highlight relevant experience, especially if you've worked in hospitality or customer service before. We love seeing how your background aligns with our values at Harbour Hotels!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the Spa Receptionist role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Harbour Hotels!
How to prepare for a job interview at Harbour Hotels
✨Know the Spa Inside Out
Before your interview, take some time to research Harbour Hotels and their HarSPA brand. Familiarise yourself with their services, treatments, and unique offerings. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Show Off Your People Skills
As a Spa Receptionist, you'll be the first point of contact for guests. Practice showcasing your friendly and outgoing personality during the interview. Use examples from past experiences where you provided excellent customer service or handled challenging situations with grace.
✨Prepare for Role-Specific Questions
Expect questions related to spa bookings, upselling treatments, and handling cash transactions. Think of scenarios where you've successfully managed similar tasks. If you have experience with reservation systems, be ready to discuss it, but don’t worry if you don’t; they’ll provide training!
✨Dress the Part
First impressions matter! Dress smartly and in line with the luxurious vibe of Harbour Hotels. A polished appearance will reflect your understanding of the spa environment and your commitment to service excellence. Plus, it’ll boost your confidence during the interview!
