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- Tasks: Lead the reception team and ensure exceptional guest experiences at a luxury hotel.
- Company: Join Harbour Hotels, a prestigious collection of stunning properties across the South of England.
- Benefits: Enjoy competitive salary, career progression, discounts, and complimentary meals while on duty.
- Why this job: Be at the heart of hospitality, inspiring your team and making memorable guest interactions.
- Qualifications: 3+ years in Front Office management with strong communication and leadership skills.
- Other info: Dynamic environment with bespoke career development pathways and a stylish uniform.
The predicted salary is between 38000 - 42000 £ per year.
We’re on the lookout for a charismatic and collaborative Front of House Manager to lead our reception team at the stunning 5-star Southampton Harbour Hotel. With a salary of up to £38,000 DOE, this is a fantastic opportunity to join a thriving luxury hotel and play a key role in delivering exceptional guest experiences. You’ll be a natural leader who inspires your team, drives high standards, and brings energy and warmth to every guest interaction. You’ll be working alongside an outstanding leadership team who are passionate about growing and evolving the hotel and you’ll be right at the heart of it.
Who we are… Harbour Hotels is a collection of prestigious properties set in some of the most beautiful locations across the South of England. Our luxury portfolio includes coastal, countryside, and city hotels, each with its own exciting restaurant concept and our signature HarSPA brand. Named AA Hotel Group of the Year in 2018, we’re growing fast and it’s a thrilling time to join our journey.
The role… We have a superb opportunity for a Front of House Manager to join our team. You’ll be responsible for ensuring every guest receives a seamless and memorable experience from the moment they arrive. You’ll be a confident communicator, skilled in complaint handling, and a true motivator who leads by example. You’ll bring at least 3 years’ Front Office experience at a supervisory level or above, with full knowledge of OPERA and a strong grasp of billing, revenue posting, and guest feedback management. Above all, you’ll be passionate about hospitality and committed to delivering excellence through collaboration and inspiration, a warm and approachable manager, bringing your team with you every step of the way.
What’s in it for you… At Harbour Hotels, we’re committed to creating a vibrant and rewarding working environment. Here’s what you’ll enjoy as part of our crew:
- Excellent progression opportunities across the Harbour Hotels Group
- Bespoke career development pathways
- Competitive salary
- Unique on-the-job training and internal promotion opportunities
- Hotel stay and F&B discounts across the group
- Access to a dynamic benefits and discount platform
- Employee Assistance Programme
- Stylish boutique uniform designed exclusively for Harbour Hotels
- Complimentary meals while on duty
If you’re ready to bring your leadership, passion, and hospitality expertise to Harbour Hotels, we’d love to hear from you. Please apply with your full and up-to-date CV below. Please note: Only applicants eligible to work in the UK or with a valid UK work permit/visa will be considered.
Reception Manager in Southampton employer: Harbour Hotels
Contact Detail:
Harbour Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Harbour Hotels. A friendly chat can open doors that a CV alone can't.
✨Tip Number 2
Show off your personality! When you get an interview, let your charisma shine through. Remember, they’re looking for someone who can inspire and lead a team, so be yourself and share your passion for hospitality.
✨Tip Number 3
Research the company culture! Dive into Harbour Hotels’ values and mission. Tailor your conversation to reflect how your leadership style aligns with their commitment to exceptional guest experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Harbour Hotels family.
We think you need these skills to ace Reception Manager in Southampton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your charisma shine through! We want to see the real you, so don’t be afraid to inject a bit of your personality into your CV and cover letter. Remember, we’re looking for someone who can bring energy and warmth to our team.
Tailor Your Application: Make sure to customise your CV and cover letter for the Front of House Manager role. Highlight your relevant experience in hospitality, especially your leadership skills and any specific knowledge of OPERA. This shows us that you’re genuinely interested in this position and understand what it takes to excel.
Be Specific About Your Experience: We love details! When discussing your previous roles, be specific about your achievements and how they relate to the responsibilities of the Front of House Manager. Use examples that demonstrate your ability to handle complaints, motivate a team, and deliver exceptional guest experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Harbour Hotels and what we stand for before you hit send!
How to prepare for a job interview at Harbour Hotels
✨Know Your Stuff
Make sure you’re well-versed in the hotel’s values and what they stand for. Research Southampton Harbour Hotel and its unique offerings, especially their guest experience focus. This will help you demonstrate your genuine interest and align your answers with their mission.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or handled complaints effectively. This will show them you’re not just a manager, but a true leader who can inspire others.
✨Practice Your Communication
As a Front of House Manager, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like dealing with difficult guests, to showcase your skills in real-time during the interview.
✨Bring the Energy
Your passion for hospitality should shine through! Be warm and approachable in your responses, and don’t forget to smile. Show them that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for guests.
