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For Companies At a Glance
- Tasks: Deliver exceptional customer service as the first point of contact for guests.
- Company: Join Harbour Hotels, a prestigious hotel group known for luxury and excellence.
- Benefits: Enjoy competitive salary, career progression, discounts, and meals on duty.
- Why this job: Be part of a vibrant team in a dynamic hospitality environment.
- Qualifications: Minimum 2 years' experience in hotel reception; OPERA training is a plus.
- Other info: Stylish uniform provided and opportunities for internal promotions.
The predicted salary is between 24000 - 36000 £ per year.
Who we are...
Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.
The role...
We have a superb opportunity for a Senior Receptionist to join the team. As Senior Receptionist, you will be required to assist in ensuring every guest receives the ultimate in customer service and being the first point of contact, possess an engaging and friendly personality, always looking to go the extra mile. You will need to be an experienced Receptionist with a minimum of 2 years' in a hotel reception role and ideally be trained in the use of OPERA, although full training will be given. You will also need to have an excellent standard of English, both written and spoken.
What's in it for you...
- Excellent progression opportunities within the Harbour Hotels Group
- Individual and bespoke career and progression pathways
- Competitive salary across all roles
- Unique on the job training and development with an opportunity for internal promotions within any of our properties.
- Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
- Access to an exciting benefits and discount platform
- Employee Assistance Program
- Stylish boutique uniform specially designed for Harbour Hotels
- Meals included whilst on duty
If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below.
Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.
We look forward to hearing from you!
Senior Receptionist - Southampton employer: Harbour Hotels
Contact Detail:
Harbour Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist - Southampton
✨Tip Number 1
Make sure to research Harbour Hotels and their unique offerings. Knowing about their luxury portfolio and commitment to exceptional hospitality will help you stand out during interviews. We want to see your enthusiasm for the brand!
✨Tip Number 2
Practice your customer service skills! As a Senior Receptionist, you'll be the first point of contact for guests. We recommend role-playing common scenarios with friends or family to boost your confidence and ensure you're ready to go the extra mile.
✨Tip Number 3
Network with current or former employees of Harbour Hotels. They can provide insider tips on what the company values and what it’s like to work there. Plus, it shows your genuine interest in joining the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see your CV and hopefully welcome you to the Harbour Hotels family soon!
We think you need these skills to ace Senior Receptionist - Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Receptionist role. Highlight your experience in hotel reception and any relevant skills, especially if you've used OPERA before. We want to see how you can bring your unique flair to our team!
Show Off Your Personality: As the first point of contact for our guests, it's crucial to showcase your engaging and friendly personality. Use your cover letter to tell us about a time you went the extra mile for a customer – we love hearing those stories!
Keep It Professional: While we appreciate a friendly tone, remember to keep your application professional. Use clear language and check for spelling and grammar mistakes. A polished application shows us you care about the details, just like we do at Harbour Hotels.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach your CV and cover letter directly. Plus, it helps us keep everything organised!
How to prepare for a job interview at Harbour Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Harbour Hotels. Familiarise yourself with their values, the locations of their hotels, and any recent news or awards they've received. This will not only show your genuine interest but also help you tailor your answers to align with their brand.
✨Showcase Your Customer Service Skills
As a Senior Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest. Think about specific situations that highlight your problem-solving skills and ability to handle difficult situations with grace.
✨Practice Your Communication Skills
Since you'll be the first point of contact for guests, it's crucial to demonstrate excellent communication skills. Practice speaking clearly and confidently about your experiences. You might even want to rehearse common interview questions with a friend to get comfortable with articulating your thoughts.
✨Dress to Impress
First impressions matter, especially in the hospitality industry. Make sure to dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role and the importance of presenting yourself well in a hotel environment.