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- Tasks: Lead the reception team and ensure top-notch customer service for every guest.
- Company: Join Harbour Hotels, a prestigious hotel group known for luxury and exceptional hospitality.
- Benefits: Enjoy competitive salary, career progression, discounts, and meals while on duty.
- Other info: Dynamic work environment with unique training and internal promotion opportunities.
- Why this job: Be part of an award-winning hotel brand and make a real impact on guest experiences.
- Qualifications: 3+ years in Front Office management with strong communication and complaint handling skills.
The predicted salary is between 30000 - 42000 £ per year.
Who we are... Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.
The role... We have a superb opportunity for a Reception Manager to join the team. As Reception Manager, you will be required to ensure every guest receives the ultimate in customer service. You will be an effective communicator, experienced in complaint handling, a true motivator of people and fully experienced in all aspects of Front Office including collating guest feedback, billing and revenue posting. A minimum of 3 years' Front Office experience is required at Supervisory level or higher, together with full knowledge of OPERA.
What's in it for you.... At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:
- Excellent progression opportunities within the Harbour Hotels Group
- Individual and bespoke career and progression pathways
- Competitive salary across all roles
- Unique on the job training and development with an opportunity for internal promotions within any of our properties.
- Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
- Access to an exciting benefits and discount platform
- Employee Assistance Program
- Stylish boutique uniform specially designed for Harbour Hotels
- Meals included whilst on duty
If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below. Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy. We look forward to hearing from you!
Reception Manager - Richmond employer: Harbour Hotels
Contact Detail:
Harbour Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager - Richmond
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Harbour Hotels. A friendly chat can open doors that a CV alone can't.
✨Tip Number 2
Prepare for the interview by researching Harbour Hotels and their unique offerings. Knowing about their HarSPA brand or recent accolades will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your customer service scenarios. As a Reception Manager, you'll need to handle complaints and motivate your team. Role-playing these situations with a friend can help you feel more confident.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Harbour Hotels family.
We think you need these skills to ace Reception Manager - Richmond
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reception Manager role. Highlight your Front Office experience and any specific skills that match what we're looking for, like complaint handling and customer service.
Showcase Your Communication Skills: As a Reception Manager, effective communication is key. Use your application to demonstrate how you've successfully communicated with guests and team members in the past.
Include Relevant Experience: Don’t forget to mention your supervisory experience and familiarity with OPERA. We want to see how your background aligns with our needs, so be specific about your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with Harbour Hotels!
How to prepare for a job interview at Harbour Hotels
✨Know Your Stuff
Make sure you’re familiar with the ins and outs of the Front Office operations, especially OPERA. Brush up on your knowledge about guest feedback processes and billing procedures, as these will likely come up during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled complaints or difficult situations in the past. Harbour Hotels values exceptional customer service, so be ready to demonstrate your ability to keep guests happy and satisfied.
✨Be a Team Player
As a Reception Manager, you'll need to motivate and lead your team. Think of instances where you've successfully worked with others or led a team to achieve a goal. Highlighting your leadership skills will show that you're the right fit for their vibrant working environment.
✨Dress to Impress
First impressions matter! Make sure you dress smartly and professionally for the interview. A stylish outfit not only reflects your respect for the role but also aligns with the boutique image of Harbour Hotels.