At a Glance
- Tasks: Welcome guests and provide exceptional service at our luxury waterfront hotel.
- Company: Join the vibrant team at Southampton Harbour Hotel.
- Benefits: Enjoy competitive salary, staff discounts, and training opportunities.
- Other info: Flexible shifts in a friendly, professional environment.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Must be 25+, have a driving licence, and excellent communication skills.
The predicted salary is between 30000 - 32450 £ per year.
Southampton Harbour Hotel is looking for a professional, personable, and highly organised Hotel Concierge to join our front-of-house team at our luxury waterfront hotel. As the face of the hotel, you will play a key role in delivering exceptional guest experiences, providing a warm welcome, local knowledge, and outstanding service to all visitors and residents.
Key Responsibilities:
- Welcoming guests and assisting with arrivals and departures
- Providing local recommendations, directions, and concierge services
- Valet parking and vehicle movements when required
- Assisting with luggage and guest requests
- Coordinating transport, taxis, and reservations
- Maintaining the highest standards of customer service at all times
Requirements:
- Must be aged 25 or over (insurance purposes)
- Full UK driving licence required
- Excellent communication and interpersonal skills
- Smart, professional appearance
- Previous hospitality or customer service experience preferred
- Ability to work flexible shifts, including weekends and evenings
What We Offer:
- Competitive salary
- Staff discounts across Harbour Hotels
- Training and development opportunities
- Friendly and professional working environment
If you are passionate about hospitality and enjoy creating memorable guest experiences, we would love to hear from you.
Locations
Hotel Concierge - Southampton employer: Harbour Hotels
At Southampton Harbour Hotel, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that values professionalism and personal growth. Our team enjoys competitive salaries, generous staff discounts, and ample training opportunities, all set against the stunning backdrop of our luxury waterfront location. Join us to be part of a dedicated front-of-house team where your contributions directly enhance guest experiences and create lasting memories.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Concierge - Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Harbour Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Harbour Hotels
Don't be shy about reaching out to Harbour Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Concierge - Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Harbour Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Harbour Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
