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- Tasks: Lead the reception team and ensure exceptional customer service for every guest.
- Company: Join Harbour Hotels, a prestigious hotel group known for luxury and excellence.
- Benefits: Enjoy competitive salary, career progression, discounts, and meals on duty.
- Why this job: Be the face of hospitality in stunning locations and make guests feel special.
- Qualifications: 2 years of hotel reception experience and excellent English communication skills.
- Other info: Dynamic work environment with unique training and internal promotion opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Who we are... Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.
The role... We have a superb opportunity for a Reception Supervisor to join the team. As Reception Supervisor you will be required to assist in ensuring every guest receives the ultimate in customer service and being the first point of contact, possess an engaging and friendly personality, always looking to go the extra mile. You will need to be an experienced Receptionist with a minimum of 2 years in a hotel reception role and ideally be trained in the use of OPERA, although full training will be given. You will also need to have an excellent standard of English, both written and spoken.
What’s in it for you.... At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:
- Excellent progression opportunities within the Harbour Hotels Group
- Individual and bespoke career and progression pathways
- Competitive salary across all roles
- Unique on the job training and development with an opportunity for internal promotions within any of our properties.
- Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
- Access to an exciting benefits and discount platform
- Employee Assistance Program
- Stylish boutique uniform specially designed for Harbour Hotels
- Meals included whilst on duty
If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below. Please note only those eligible to work in the UK or have a valid UK work permit / visa will be considered for this vacancy. We look forward to hearing from you!
Reception Supervisor - Guildford employer: Harbour Hotels
Contact Detail:
Harbour Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor - Guildford
✨Tip Number 1
Make sure you research Harbour Hotels and their values before your interview. Knowing about their commitment to exceptional hospitality will help you connect with the team and show that you're genuinely interested in being part of their crew.
✨Tip Number 2
Practice your customer service skills! As a Reception Supervisor, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a friendly smile.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Wear something smart and professional to your interview, reflecting the stylish vibe of Harbour Hotels. It shows you take the opportunity seriously.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Harbour Hotels family. We can't wait to see your application!
We think you need these skills to ace Reception Supervisor - Guildford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see that engaging and friendly vibe you’d bring to the reception. Don’t be afraid to show us why you’re passionate about customer service.
Tailor Your CV: Make sure your CV is tailored to the Reception Supervisor role. Highlight your relevant experience, especially your time in hotel reception roles, and any training you've had with OPERA or similar systems. We love seeing how your background fits with what we do!
Keep It Professional Yet Approachable: While we want to see your friendly side, remember to keep your application professional. Use clear and concise language, and make sure your spelling and grammar are spot on. This reflects the high standards we uphold at Harbour Hotels.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Harbour Hotels
✨Know Your Stuff
Before the interview, make sure you’re familiar with Harbour Hotels and their values. Research their properties, especially in Guildford, and understand what makes them stand out in the hospitality industry. This will show your genuine interest and help you connect your experience to their brand.
✨Show Off Your Customer Service Skills
As a Reception Supervisor, customer service is key. Prepare examples from your past roles where you went above and beyond for guests. Think of specific situations that highlight your problem-solving skills and ability to handle difficult situations with grace.
✨Practice Your OPERA Knowledge
If you have experience with OPERA or similar hotel management systems, brush up on it before the interview. If not, be ready to discuss how quickly you can learn new software. Mention any relevant tech skills that could help you adapt to their systems smoothly.
✨Dress to Impress
First impressions matter, especially in hospitality. Wear something smart and professional that reflects the stylish image of Harbour Hotels. A polished appearance will demonstrate your understanding of the role and the importance of presentation in the industry.
