Deputy General Manager in Costessey

Operations Manager

Harbour Hotel & Spa – St Ives

£40,000-£42,000 per Annum + Bonus & Tips

Full Time | Permanent

The Role

As Operations Manager, you’ll be the driving force behind the seamless running of our stunning seaside hotel. You’ll lead with vision and energy, ensuring every guest experience is exceptional while keeping the business commercially sharp. Acting as the right hand to the General Manager, you’ll oversee all operational departments, inspire your teams, and deputise when needed. This is a role for someone who thrives on challenge, loves hospitality, and has an eagle eye for detail. We’re looking for a passionate leader who’s ready to make waves in the industry—someone who aspires to grow into a General Manager role within our dynamic Harbour Hotels portfolio. Whether you’re an experienced Operations Manager or stepping up for the first time, if you’ve got the ambition, we’ve got the opportunity.

About Harbour Hotel St Ives

Perched high above Porthminster Beach, Harbour Hotel St Ives is the ultimate coastal escape. Voted ‘Best Seaside Hotel’ by The Sunday Times, this boutique gem boasts jaw‑dropping views of St Ives Bay, chic interiors, and a vibe that’s pure Cornish charm with a luxury twist.

• Rooms: 50+ stylish bedrooms and suites, many with panoramic sea views
• Dining: The Harbour Kitchen, Bar & Terrace serves fresh, seasonal dishes with al fresco dining overlooking the ocean
• Spa: Our indulgent HarSPA features treatment rooms, an indoor pool, hydrotherapy pool, sauna, steam room, and fitness suite
• Events: From intimate weddings to show‑stopping celebrations, our spaces offer the perfect backdrop for unforgettable moments

This is more than a hotel—it’s a destination where guests come to relax, recharge, and revel in the beauty of Cornwall.

What’s in it for you

• Exclusive Crew Discounts: Room rates across all Harbour Hotels, 25% off food & drink, 25% off HarSPA treatments
• Health & Wellbeing: Mental health support, 24/7 GP services, nutrition & fitness advice
• Rewards & Recognition: Incentive schemes
• Career Development: Bespoke progression pathways, on-the-job training, internal promotion opportunities
• The Essentials: Meals on duty, competitive salary, stylish uniforms

Ready to lead one of Cornwall’s most iconic hotels? Apply now with your CV and let’s make hospitality magic happen.