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- Tasks: Lead the reception team and ensure top-notch customer service for all guests.
- Company: Join Harbour Hotels, a prestigious hotel group known for luxury and exceptional hospitality.
- Benefits: Enjoy competitive salary, career progression, discounts, and meals while on duty.
- Why this job: Be part of an award-winning hotel brand and make a real impact on guest experiences.
- Qualifications: 3+ years in Front Office management with strong communication and complaint handling skills.
- Other info: Dynamic work environment with unique training and internal promotion opportunities.
The predicted salary is between 25000 - 30000 £ per year.
Who we are... Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.
The role... We have a superb opportunity for a Reception Manager to join the team. As Reception Manager, you will be required to ensure every guest receives the ultimate in customer service. You will be an effective communicator, experienced in complaint handling, a true motivator of people and fully experienced in all aspects of Front Office including collating guest feedback, billing and revenue posting. A minimum of 3 years' Front Office experience is required at Supervisory level or higher, together with full knowledge of OPERA.
What's in it for you.... At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:
- Excellent progression opportunities within the Harbour Hotels Group
- Individual and bespoke career and progression pathways
- Competitive salary across all roles
- Unique on the job training and development with an opportunity for internal promotions within any of our properties.
- Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
- Access to an exciting benefits and discount platform
- Employee Assistance Program
- Stylish boutique uniform specially designed for Harbour Hotels
- Meals included whilst on duty
If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below. Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy. We look forward to hearing from you!
Head Receptionist - Christchurch employer: Harbour Hotels
Contact Detail:
Harbour Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist - Christchurch
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Harbour Hotels. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching Harbour Hotels and their unique offerings. Knowing about their HarSPA brand or recent accolades will show you're genuinely interested and ready to contribute to their success.
✨Tip Number 3
Practice your customer service scenarios! As a Head Receptionist, you'll need to handle complaints and motivate your team. Role-playing these situations with a friend can help you feel more confident when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Head Receptionist - Christchurch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head Receptionist role. Highlight your Front Office experience and any specific skills that match the job description, like complaint handling and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and why you want to join Harbour Hotels. Mention how your experience aligns with their values and the role.
Showcase Your Communication Skills: As a Reception Manager, communication is key. In your application, demonstrate your ability to communicate effectively. Use clear language and a friendly tone to reflect your personality.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Harbour Hotels
✨Know Your Stuff
Make sure you’re familiar with the Harbour Hotels brand and its values. Research their properties, especially in Christchurch, and understand what makes them unique. This will help you demonstrate your genuine interest in the role and the company during the interview.
✨Showcase Your Customer Service Skills
As a Head Receptionist, exceptional customer service is key. Prepare examples from your past experience where you’ve gone above and beyond for guests or successfully handled complaints. This will show that you can deliver the ultimate guest experience they’re looking for.
✨Be Ready to Discuss OPERA
Since full knowledge of OPERA is required, brush up on your skills with this system. Be prepared to discuss how you’ve used it in previous roles, including any specific features you’ve mastered that could benefit the team at Harbour Hotels.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team dynamics, training opportunities, or the hotel’s future plans. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.