At a Glance
- Tasks: Lead the reception team, ensuring top-notch customer service and a welcoming atmosphere.
- Company: Join the stylish Bristol Harbour Hotel and Brooks Guesthouse, known for their unique charm.
- Benefits: Enjoy discounts on rooms, food, drinks, and wellness treatments, plus health support.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the face of our hotels and create memorable experiences for guests every day.
- Qualifications: 2+ years in hotel reception, excellent English skills, and a friendly personality.
The predicted salary is between 25000 - 28066 £ per year.
We have a superb opportunity for a Reception Supervisor to join the team across our 2 sites. As Reception Supervisor you will be required to assist in ensuring every guest receives the ultimate in customer service and being the first point of contact, possess an engaging and friendly personality, always looking to go the extra mile.
You will need to be an experienced Receptionist with a minimum of 2 years in a hotel reception role and ideally be trained in the use of OPERA & Rezlynx, although full training will be given. You will also need to have an excellent standard of English, both written and spoken.
Bristol Harbour Hotel is an elegant 19th-century property with an inspirational façade sits loud and proud in the middle of Bristol's historic Corn Street, occupying the city's former Lloyds and Midland Bank locations. We have 42 bedrooms, and a relaxing subterranean HarSPA hidden in the former vault, Harbour Kitchen Restaurant, along with our speakeasy-inspired Gold Bar, where we serve the city's finest cocktails, housed in the former bank manager's office. We are one of Bristol's most exceptional meeting and event venues, featuring three impressive, flexible rooms for any meeting, conference or event up to 400 attendees.
Brooks Guesthouse is a stylish and characterful boutique property located in the heart of Bristol's vibrant Old City. Blending contemporary comfort with historic charm, the guesthouse offers 27 individually designed bedrooms, providing a welcoming retreat for both business and leisure travellers. Guests can relax in the cosy lounge, enjoy locally sourced breakfasts, and experience one of Bristol's most unique stays in the iconic rooftop Rocket Rooms. Just moments from the city's major attractions, shopping districts, and waterfront, Brooks Guesthouse combines warm hospitality with an enviable central location, making it the perfect base from which to explore everything Bristol has to offer.
What's in it for you:
- Discounted room rates for all Crew, across all Harbour Hotels
- Enjoy 25% discount on food and drink in our 17 buzzy bars and destination restaurants
- Treat yourself with 25% discount on HarSPA and Temple Spa treatments, across our 11 spas
- Mental health and wellbeing support, for you and your immediate family
- 24/7 GP services, for you and your immediate family
- Bespoke nutrition & fitness advice for all Crew
- Online health checks
- Group Life Cover
If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below. Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy. We look forward to hearing from you!
Reception Supervisor - Bristol employer: Harbour Hotels
At Brooks Guest House and Bristol Harbour Hotel, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee wellbeing and growth. As a Reception Supervisor, you will enjoy competitive benefits including discounts on accommodation, dining, and wellness services, alongside opportunities for professional development in a stunning historic setting right in the heart of Bristol. Join us to be part of a team that values exceptional customer service and creates memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor - Bristol
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Harbour Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Harbour Hotels
Don't be shy about reaching out to Harbour Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor - Bristol
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Harbour Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Harbour Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
