At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences and manage daily operations.
- Company: Dynamic hotel in Brighton focused on exceptional guest service.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Other info: Join a supportive team with opportunities for growth and learning.
- Why this job: Be the face of the hotel and make a real difference in guest satisfaction.
- Qualifications: Experience in hotel management, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Front Office Manager is responsible for leading the reception and guest relations team, ensuring a seamless guest journey from arrival to departure. This role is hands on, operational, and guest focused, with accountability for service standards, team performance, and front office financial controls.
You will play a key role in driving guest satisfaction, resolving issues in real time, and maintaining strong communication across all hotel departments.
Key Responsibilities- Guest Experience & Service Delivery
- Lead the front office team to deliver a warm, efficient, and personalised guest experience.
- Handle escalated guest complaints, ensuring timely resolution and appropriate service recovery.
- Monitor guest feedback (including online reviews and internal platforms) and implement improvements.
- Ensure clear and consistent communication of hotel facilities, including spa access, pricing, and availability.
- Operations Management
- Oversee daily front office operations, including check ins, check outs, room allocations, and billing.
- Ensure all reservations, payments, and pre authorisations are handled accurately.
- Maintain strong control over cash handling, deposits, and financial procedures.
- Work closely with housekeeping, maintenance, and F&B to ensure smooth day to day operations.
- Team Leadership & Development
- Lead, coach, and develop the reception and guest relations team.
- Set clear expectations and hold the team accountable for performance and standards.
- Manage rotas, holidays, and staffing levels in line with business needs.
- Conduct regular training, including complaint handling and service standards.
- Address performance issues promptly, including disciplinary processes where required.
- Revenue & Commercial Awareness
- Maximise room revenue through effective room allocation and upselling.
- Ensure rate and availability strategies are followed and communicated.
- Monitor no shows, cancellations, and payment compliance.
- Systems & Administration
- Ensure accurate use of Opera PMS, including reservations, billing, and guest profiles.
- Maintain clear and detailed guest notes and handovers.
- Produce and review reports related to performance, revenue, and guest feedback.
- Standards & Compliance
- Ensure all front office procedures comply with company policies and legal requirements.
- Maintain a strong presence at reception during peak periods.
- Support Duty Manager shifts as required, including handling incidents and emergencies.
- Proven experience in a Front Office or Reception Manager role within a busy hotel.
- Strong leadership skills with the ability to manage performance and drive accountability.
- Excellent communication and complaint handling skills.
- Strong attention to detail, particularly around financial controls and systems.
- Confident using Opera PMS or similar hotel systems.
- Commercial awareness and a proactive, problem solving mindset.
- Consistently high guest satisfaction scores and reduced complaints.
- A well trained, reliable, and accountable front office team.
- Smooth daily operations with minimal errors in billing or guest handling.
- Strong collaboration with other departments.
- Clear, professional communication both internally and with guests.
Front Office Manager - Brighton employer: Harbour Hotels
As a Front Office Manager in Brighton, you will thrive in a vibrant and supportive work environment that prioritises guest satisfaction and team development. Our company offers competitive benefits, ongoing training opportunities, and a culture that values collaboration and excellence, ensuring that you can grow your career while making a meaningful impact on our guests' experiences. Join us in a location known for its dynamic atmosphere and beautiful seaside, where your contributions will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager - Brighton
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the facilities and services we offer. This way, when you chat with potential employers, you can show off your knowledge and passion for creating a seamless guest experience.
✨Tip Number 2
Practice your communication skills! Role-play common guest scenarios or complaints with friends. Being able to demonstrate your excellent complaint handling skills in an interview will set you apart from the competition.
✨Tip Number 3
Network like a pro! Attend hospitality events or join online forums where you can connect with industry professionals. Building relationships can lead to job opportunities that aren’t even advertised yet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter.
We think you need these skills to ace Front Office Manager - Brighton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application:Make sure to customise your application for the Front Office Manager role. Highlight your relevant experience in guest relations and team leadership. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Harbour Hotels
✨Know Your Guest Experience
Before the interview, think about how you would enhance the guest experience. Be ready to share specific examples of how you've handled guest complaints or improved service delivery in your previous roles. This shows that you understand the importance of a seamless guest journey.
✨Showcase Your Leadership Skills
Prepare to discuss your leadership style and how you've developed teams in the past. Think of instances where you've set clear expectations and held your team accountable. Highlighting your ability to coach and manage performance will resonate well with the interviewers.
✨Familiarise Yourself with Financial Controls
Brush up on your knowledge of financial procedures related to front office operations. Be prepared to discuss how you've managed cash handling, billing accuracy, and revenue maximisation strategies. This will demonstrate your attention to detail and commercial awareness.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing operational management and collaboration with other departments. Strong communication skills are crucial for this role, so be sure to convey your ideas confidently during the interview.
